Important Notice: PayPal is Having Lots of Issues Today
- November 12, 2010
- 3 Comments
Today has been one heck of a day for PayPal. They have been having problems with their API system, Webflow system, Website, Developer Sandbox and just about everything else. This has caused all manner of havoc for vendors and your loving DPD support staff.
It’s never fun for us to tell vendors that PayPal just isn’t working, even when it’s completely out of our control, but we’ve had to several times today. We just pushed an update to DPD that should help mitigate some of the purchase errors that some vendors are getting, and hopefully this will fix 99% of the problems that DPD vendors are having today.
Some purchases for a number of vendors were not activated when PayPal failed to send out Instant Purchase Notifications (IPNs) or malformed IPN data. DPD uses this IPN data to verify that a purchase was paid for, so when PayPal doesn’t send it (or sends garbage) then DPD can’t verify a purchase and activate a download. We’re working on identifying all those transactions that PayPal messed up and correcting them manually.
Currently there are 47 broken transactions out of 3000+ vendors but we normally average less than 1 error a day so this is unacceptable- we’re doing our best to make it right for everyone affected by the PayPal IPN sillyness. If you have transactions with the status of “Error” in your DPD Purchase List, please contact support so we can take a look at them. We can’t control PayPal’s problems, but we’ll do our best to clean up the damage for our users.
[box type=”note” style=”rounded” border=”full”]Update: We’ve activated all the transactions we could find that were affected by PayPal’s issues and were not already refunded by the vendor. We’ll continue to monitor incoming IPNs for further issues.[/box]