Important Notice: PayPal checkout using a credit card bug (fixed)

Update April 12, 2011 We’ve just received word that PayPal has fixed this problem.

This is not a DPD error and there is nothing we can do to fix it from our end. PayPal currently displays the following error when trying to return customers who checkout using a credit card without a PayPal account to the DPD download page:

Sorry — your last action could not be completed
If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don’t use your browser’s Back button) and restart your activity.

This PayPal bug does not pertain only to DPD- it is a system-wide PayPal bug and is affecting all checkouts using a credit card for every shopping cart, delivery service like DPD, and even simple PayPal buttons created in your PayPal account.

PayPal knows about the issue but they have not provided an ETA on when checkout might be back to normal. You can read up on the issue on the official PayPal developer forums and DPD has filed a ticket with PayPal so we can be notified when this is fixed, but for now there is no resolution.

PayPal’s last reply to our ticket:

Thanks for contacting PayPal today. We are currently working on the return URL errors issue. I am creating this ticket to communicate with you about the issue and notify you when it is resolved. Please note that we cannot provide a timeline for resolution at this time. Please stand by for additional updates. Again, thank you for contacting us, and if you have additional questions or updates to your ticket, please reply to this message.

We highly suggest that everyone affected by this bug file a support ticket with PayPal so they understand how serious of an issue this is- You can file a ticket with Merchant Technical Support here: https://ppmts.custhelp.com/

This is not a DPD error and there is nothing we can do to fix it from our end. You will still get paid, DPD purchases activate normally, and DPD sends the download link to your customers via email like any other transaction. However, until PayPal fixes this bug your buyers will not be automatically sent to the download page at DPD and will instead see the above error message if they check out using a credit card and not a PayPal account.

We understand that seeing an error right after checkout can be distressing at the least, but until PayPal fixes the bug on their site there is nothing we can do but wait with you. Please be reassured that DPD is working normally and sending download links via email and hopefully PayPal will get their act together soon!