DPD Update: New Device Based download authorization... No more Reactivations!
- Jason
- DPD Updates, Feature Spotlight
Today we've started rolling out a change to how DPD authorizes downloads for buyers. It's a significant change and one that will lead to massive decreases in customer support requests from your customers asking for download reactivation. That said, new can be scary so here is a breakdown of whats changing: Old Download System: Attempt Based Previously, DPD counted download attempts and kept downloads active for a fixed amount of time. This meant that a customer might get 2 attempts to download over 1 week after purchase, and after that their download page was dead. While this is pretty much the standard way things are done with most systems out there, it's a pretty awful experience for the customer AND vendor. After a week (or 2 tries) the customer can't get their product and gets mad. The vendor then has to deal with an angry customer and spend time finding...