Feature Spotlight

Enhance the security of your account with Two-Factor Authentication available now on your DPD account. Two-factor authentication (2FA) is designed to make sure that you're the only person who can access your account. It does this by requiring a code from an authentication app on your phone or computer to complete log in.  Two-factor authentication methods rely on a user providing their account password as the first factor and a second, different factor. In the case of DPD the second factor is a passcode generated by your authenticator app. Two-factor authentication adds an additional layer of security to the authentication process by making it harder for attackers to gain access to a person's devices or online accounts. Even if your password is hacked, a password alone is not enough to pass the authentication check. Setup is straightforward: Log in to DPD. Go to the User Menu in the top right...

We know we've been a little quiet lately on the update front, but thats because we've been working on big things! We've released a major upgrade for Stripe for product stores that adds Apple Pay, Google Pay, Link, and more to the DPD checkout. We've also added enhanced order and account management features in the DPD admin. A Refined (more) Mobile Friendly Payment Flow All modern themes for the DPD checkout have always been built for mobile, but we've made it even better! In addition to fixing some spacing and minor style inconsistency issues on mobile checkout, gone is the old payment method selection for PayPal + Card methods. Now we display a mobile friendly PayPal button for PayPal Standard / Express above the card form. This works great when paired with the next new feature.... Upgraded Stripe supports Apple Pay and Google Pay! Once you've upgraded stripe your DPD...

In today's update we've added the ability for vendors to create sub-user accounts for employees or assistants to help manage your products and/or customer service functions. Currently sub-users are supported for product stores only. Vendors create sub-users from their profile menu: Sub-Users have two available permissions: Customer Service: Includes access to Customers, Orders, and Coupons modules. Product Management: Includes access to the Product modules and can edit all aspects of products (or delete them). Can also send product updates, add product keys, replace uploaded files, etc. Sub-users can have one of the above permissions or both. Sub-users will never have access to your store settings, payment processors, integration setup, account billing information, etc. Managing Sub-Users: Vendors can activate or deactivate sub-users, edit sub-user account information (email, password), and change permissions at any time. Sub-users will see a different dashboard view based on their permissions. We encourage any vendor looking to add sub-users...

Hi vendors, friendly online support guy Chase here, just wanting to put a spotlight on a few features we offer that I think many of you will appreciate if you don’t already use them. Existing Customer Login Buttons We’ve been rolling with the new download system for over a year now, but one thing I don’t see many vendors using is our Customer Portal login button. This is a button option you can post on your website or wherever to give existing customers easy access to all their purchases and downloads from your store.  It’s available in regular link format and all of our other button types. Just pick Customer Portal for the Cart Action field on any DPD product button code page to get it, it’s not a product specific option. Filtered Purchase Record Exports I’ve been having quite a few vendors writing in to our support desk lately...

Last week we warned told people that we were releasing a totally redesigned admin and today we made good on our threat promise! After hours of annoying database updates and migrations and a bunch of boring stuff that nobody really cares about we're happy to share that the upgrade is complete and live! We thought about showing you a bunch of screenshots of the new admin, but you can just log in and see it for yourself! Instead, here are some tips to help you get acclimated to the new layout: New Admin Navigation Tips The new admin has a simplified main navigation and we've reduced the 25+ items down to logical "modules" for each section. All the modules follow the this same design pattern: ModulePrimary action button and secondary action menu on the module "index" page For example, to do anything with a product (create, edit, delete, get button...

Today we've added the ability to create installment payment price points for your products in DPD.    This lets you do things like "3 easy payments of $29.99" or similar when selling your products. Some Conditions to using Installment Payments: Currently, installment payments are supported using PayPal Express Checkout and Stripe. Installment payments are an optional price point on products and can be added to any existing or new product with a fixed price.  All products in DPD must be created with a fixed price first. Installment Payments can only be used with buy now buttons as processors don't support mixing installment and non-installment items in a multi-item checkout. Creating Installment Payment Price Points You add an installment price point like any other price point in DPD by going to the product detail page.   We have detailed instructions with screenshots in our KB article on creating installment payments with...

This week we've released the all-new DPD Cart plugin for Wordpress.  The DPD Cart Plugin 2.0 is available for automatic installation in the Wordpress plugin directory and adds the following features to your Wordpress site:  Adds the required DPD javascript to the blog header to power the Lightbox cart (optional) and product widgets. Adds a button to post and page visual editors to insert DPD buttons in your content. Adds a store page and individual product pages to your Wordpress site.   Installation instructions are provided in the Wordpress Plugin Directory so we won't repeat them here, but here are some important notes: Setup, Product and Price Point Visibility Once you enter your API Username and Key from your DPD Profile Page and save it the plugin will pull your list of stores from your DPD account.   You can select any store to use with your Wordpress site.  ...

This post has been updated on May 31 to address vendor feedback changes. In addition to our previous policy changes for GDPR, this morning we've released a new "marketing opt-in" feature that displays a checkbox on the cart during checkout. If checkout is completed with this box unchecked, your buyer will not be sent to marketing integrations configured on your store. In the Cart The field is displayed on the DPD cart under the name and email fields: On the Purchase Log Their opt-in status is displayed on the purchase detail page and in the purchase log: Setting up the Marketing Opt-In Field on your store From today forward, in compliance with GDPR regulations that go in to force tomorrow, the Marketing Opt-In feature is enabled on all DPD stores. This is a legal requirement of GDPR. You can disable it if you wish. To change the appearance of the...

Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren't getting their emails. The new Focused inbox is specifically designed to hide transactional emails and newsletters from view in the Other tab. All emails generated by DPD and every other shopping cart on earth are by definition transactional emails, so our emails are being delivered to the Other tab of the inbox. Because this feature is new, Outlook.com (and Hotmail, Live, whatever that uses Microsoft webmail) users have not yet learned that they need to look in their Other tab for transactional emails. This is leading customers to complain to vendors that they did not get their download links or can't find their order emails. DPD emails...

Today we've started rolling out a change to how DPD authorizes downloads for buyers. It's a significant change and one that will lead to massive decreases in customer support requests from your customers asking for download reactivation. That said, new can be scary so here is a breakdown of whats changing: Old Download System: Attempt Based Previously, DPD counted download attempts and kept downloads active for a fixed amount of time. This meant that a customer might get 2 attempts to download over 1 week after purchase, and after that their download page was dead. While this is pretty much the standard way things are done with most systems out there, it's a pretty awful experience for the customer AND vendor. After a week (or 2 tries) the customer can't get their product and gets mad. The vendor then has to deal with an angry customer and spend time finding...