Hi vendors, friendly online support guy Chase here, just wanting to put a spotlight on a few features we offer that I think many of you will appreciate if you don’t already use them.
Existing Customer Login Buttons
We’ve been rolling with the new download system for over a year now, but one thing I don’t see many vendors using is our Customer Portal login button. This is a button option you can post on your website or wherever to give existing customers easy access to all their purchases and downloads from your store.
It’s available in regular link format and all of our other button types. Just pick Customer Portal for the Cart Action field on any DPD product button code page to get it, it’s not a product specific option.
Filtered Purchase Record Exports
I’ve been having quite a few vendors writing in to our support desk lately looking for ways to get purchase records for specific time periods or products and supply accountants with necessary data.
For exports like this just head to the Orders page via the left menu of your DPD dashboard. If you need to filter for specific time periods or anything else click the Advanced Search Options link under the search bar to open the extra search options, enter your filters, Apply them, and you’ll have a nice chronological list of your orders that met the filter requirements.
You can then export that list by clicking the extra options button with 3 dots on it in the upper right side of the page to get the different export formats:
The Purchases option is self explanatory, it focuses on the individual purchases and includes all of the relevant purchase data your accountant might need. The Purchased Products option highlights when specific products were purchased and is better suited for things like looking at which of your products sold most at any given time.
The Product Quick Menu
We touched on this when it was released, but the quick menu is a handy tool that makes customer service and updating products much faster, and I love it so let me tell you about it again.
If you click Products in the left menu of your DPD dashboard you get your list of products. Clicking View on any product takes you to its Details page which has literally everything you could want to do to the product on it plus records, but usually you aren’t trying to do all the things and for those cases we added the little quick menu.
Right next to the View button you’ll note a little arrow button, if you click it you get a little dropdown with options to do product actions like: edit the product, manage purchase actions, add extra price points, send product updates, send free downloads, and grab button codes.
That’s all for now and I hope you’ve all had a lovely week so far! If you need anything at all just write us a support ticket anytime or find me on live chat (available 9am-5pm EST weekdays).
Last week we warned told people that we were releasing a totally redesigned admin and today we made good on our threat promise!
After hours of annoying database updates and migrations and a bunch of boring stuff that nobody really cares about we’re happy to share that the upgrade is complete and live!
We thought about showing you a bunch of screenshots of the new admin, but you can just log in and see it for yourself! Instead, here are some tips to help you get acclimated to the new layout:
New Admin Navigation Tips
The new admin has a simplified main navigation and we’ve reduced the 25+ items down to logical “modules” for each section. All the modules follow the this same design pattern:
Primary action button and secondary action menu on the module “index” page
For example, to do anything with a product (create, edit, delete, get button code, copy, import, whatever) go to Product in the left menu, then either do the primary action on the page (create new product) or select your secondary function (like FTP import) from the menu at the top of the page. Or, open the product and do all existing product related functions there.
We’ve consolidated store options that used to be in the theme and sprinkled around DPD in to two main menu items- Store Setup (store name, URL, contact emails, etc.) and Checkout which handles everything that used to be in theme, cart text blocks, store logo, policy pages, error pages, up-sell and cross sell text, etc. No more digging through 20 pages to find options!
Where did __________ go?!
We’re going to try to answer a few of these right off the bat to save everyone time!
Switch Store, Add new store —> Change Stores link at the top of the page
Add new product, FTP import, bulk edit products, deleted products —> Product page, menu at the top right
Purchases —> Orders
Import Customers, export customers —> Customer page, menu at the top right
Preferences Page —> Settings / Store Setup
Policies Page —> Settings / Checkout
Affiliate Options —> Affiliate menu item, store and global settings
We’re in the process of updating all the KB articles and tutorial videos with the new admin, so if anyone has any questions on how to find anything or has any issues please yell at our support team via live chat or support ticket- they’ll be happy to help!
We welcome any and all feedback, good or bad. Please drop us a line, send us a chat, or leave us a comment here. We’ve already received a few suggestions and we’re going to do our best to tweak things to make them easier for everyone!
This week we’ve released the all-new DPD Cart plugin for WordPress. The DPD Cart Plugin 2.0 is available for automatic installation in the WordPress plugin directory and adds the following features to your WordPress site:
Adds a button to post and page visual editors to insert DPD buttons in your content.
Adds a store page and individual product pages to your WordPress site.
This post has been updated on May 31 to address vendor feedback changes.
In addition to our previous policy changes for GDPR, this morning we’ve released a new “marketing opt-in” feature that displays a checkbox on the cart during checkout. If checkout is completed with this box unchecked, your buyer will not be sent to marketing integrations configured on your store.
Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren’t getting their emails.
Today we’ve started rolling out a change to how DPD authorizes downloads for buyers. It’s a significant change and one that will lead to massive decreases in customer support requests from your customers asking for download reactivation.
That said, new can be scary so here is a breakdown of whats changing:
We’re happy to announce our new beta app for Zapier that allows you to pass your DPD sales data to the 500+ apps that Zapier supports. Zapier is a 3rd party service that serves as a “middleman” and connects web apps using an easy point and click interface. Zapier has both free and paid plans based on the number of integrations you set up and the frequency that they’re checked for updates.
Because this is a new app and in beta you’ll need to follow the link below to add the DPD app to your Zapier account:
Once you’ve added it, you can use it as a trigger app to create new zaps that connect to 3rd party services.
After you select the DPD app as your trigger you’ll need to connect to DPD using the API connection info in your vendor profile. To get your API connection info log in to your DPD vendor account, go to the user menu in the top right of the page, and select vendor profile. Your API credentials are at the bottom of the page.
From there you can select which DPD store’s sales data you want this zap to use, select which customer or purchase fields will be passed, and then select which 3rd party app you want to connect the data to. Its all point-and-click and no programming knowledge is required.
We welcome your feedback on the new Zapier support for DPD. We’re pretty excited because it lets you connect your DPD account to hundreds of external apps and we hope you are too!
This update contains a new feature, minor bug fixes, and several performance improvements designed to speed up the DPD admin, widget performance, and the DPD cart.
DPD now has a new “Redirect to Web Site” purchase action you can apply to digital products. This purchase action will automatically redirect the buyer to an external page of your choosing upon completed purchase. The DPD delivery page loads for a fraction of a second to allow 3rd party tracking scripts to run (like Google Analytics) and then redirects.
For an example of how this new purchase action works you can try the test item below:
Use test card number 4242 4242 4242 4242, any CVV, and any expiration date in the future to test.
Because DPD checkouts can contain more than one product and each product can have more than one purchase action there are some conditions for the auto-redirect to work:
The redirect product must be the only product in the purchase. If there are other products we will not redirect the buyer away from our delivery page before they can get their downloads, keys, etc.
The product must not have any other purchase actions. If the product contains a file, key, message, etc. and a redirect we will not send customers away from the download page before they get their other purchase items.
If we are unable to redirect due to the conditions above we will display a button to continue on the delivery page and your choice of message where you can tell the buyer to continue. You can configure the message when setting up the redirect purchase action.
This is an example purchase with multiple products with a redirect, showing the link message and button:
Because of the conditions required to automatically redirect, we recommend using instant checkout buy now buttons with redirect products if you want to ensure that they always automatically redirect to your web site.
Coupon Status Labels
One of the most common support requests we receive is “Why won’t my coupon work with this product?” In 99% of the cases this is caused by the product in question being marked as coupon ineligible on the product edit page. To make this more apparent, we’ve added a label to products that aren’t marked as coupon eligible to the product lists in the DPD admin.
To mark a product as coupon eligible edit the product and check the “Coupon Eligible?” checkbox on the edit page, then save.