DPD Tutorials

Hi vendors, friendly online support guy Chase here, just wanting to put a spotlight on a few features we offer that I think many of you will appreciate if you don’t already use them. Existing Customer Login Buttons We’ve been rolling with the new download system for over a year now, but one thing I don’t see many vendors using is our Customer Portal login button. This is a button option you can post on your website or wherever to give existing customers easy access to all their purchases and downloads from your store.  It’s available in regular link format and all of our other button types. Just pick Customer Portal for the Cart Action field on any DPD product button code page to get it, it’s not a product specific option. Filtered Purchase Record Exports I’ve been having quite a few vendors writing in to our support desk lately...

We've been working hard to make DPD easier to use and understand. We've recently updated our admin to a new, more logical layout with option consolidation and organization, and we're adding new support tools to guide you along the way. On-Page Guides and Tours We've started adding on-page guides and tours to explain how to find things, what each item on the page does, and to help people accomplish common tasks we regularly get support questions about. To open the on-page guides, click the little flag icon in the bottom right corner of the page: A menu will open with the guides and tutorials available for that module: These guides and tours appear right on the DPD page, highlighting fields and buttons and giving you extra information on what each thing does and how it's used: If you've decided I'm too boring and just want to bail out of a...

One of the biggest things you can do to improve sales and give a professional appearance to your information products is have a great cover / product photo for your downloadable product. In the case of ebooks or PDFs, this means you need a cover you can use on your website, on your product in DPD to be shown in the cart and customer portal, and when marketing your product. In this post we'll go over some options for creating covers and show you a simple workflow to create your own. You have several options for creating ebook covers: 1. Pay a design professional to create one for you. If you're not a professional graphic designer then this will by far generate the best result. However, many ebook authors are bootstrapping with little to no budget, and designers can cost anywhere from $50-500 for professional cover design, putting it outside...

We often get asked how to integrate DPD with a WIX free website. WIX is a popular What You See Is What You Get (WYSIWYG) website editor because it has a free plan, you don't have to know how to use HTML or CSS to make a website, and they have commercials on cable TV. This post will show you step-by-step how to use the DPD cart with WIX's built in buttons. You can use DPD with a WIX free site to sell downloads, keycodes, and tangible goods. However, there are some limitations: 1. No Overlay Cart. Because WIX sandboxes everything in iframes, using the Lightbox / Overlay of the DPD cart results in the Lightbox opening in that iframe, being unusable. 2. No Fancy Buttons or Widgets WIX free sites do not have a way to add javascript to the site header or footer so our cart.js that powers...

One of the least known and understood features of DPD, multiple price points allow you to sell the same product for multiple prices. How Multiple Price Points Work There are a few basic rules with multiple price points: All price points for a product deliver the same product, they just charge a different price Anyone with the price point buy URL can purchase the product for that price When you create a product in DPD, you set the "default" price. Alternate price points override the default price and can be higher or lower. If an alternate price point is deleted, DPD will redirect any buyers who visit that price point URL to the default price of the product. Alternate price points are not displayed on the cart index or anywhere else- they are effectively "hidden" prices. You can selectively disable the affiliate system for any price point, so if you...

One of the most frequent questions we get at the helpdesk is how to set up and sell a preorder product. We specifically designed many DPD features, working in concert, with smooth and easy selling of pre-order products in mind. This in-depth guide will explain step-by-step how to create and run a pre-order sale. There are 4 basic steps to selling a pre-order product: 1. Create the pre-order product in DPD before you have your product file 2. Sell the pre-order product on your website 3. Release your actual product on launch day 4. Send the actual product to the previous buyers of the pre-order. This guide assumes you have a DPD account with a store already set up with a payment processor and ready to go. If you have not created a DPD account and completed the new store setup wizard to activate your first store, please do so...

We came across an interesting article today titled The Coupon Code is a Slap In the Face that was decidedly anti-coupon code. From the article: You want to pay for this product or service. You were prepared to pay the advertised price; now you know there is (or has been) a magical passcode that could get you a lower price. You fire up Google, and search: “product name, coupon code.” You get pages of results: mostly garbage, some scams, and a few legitimate coupon sites. Unfortunately, the codes listed on those sites are a year old: you missed your chance.Why do web apps and retailers do this to their paying customers? At the moment you’re actually ready to buy something you get a slap in the face: ”You’re paying full price, but if you had our magic code you wouldn’t have to.” We're Not Anti-Coupon if Thats What You're In...

Hey! This is Jason from DPD. If you've ever done a support ticket with us more than likely we've exchanged emails as I tend to do most of the support related functions around here. I have hesitated to write this post for quite some time because I don't want to offend vendors who contact us for support, and I worry that my tone or manner may come across as "angry support guy" when my intent is to help vendors get the support they need quickly. So, with that in mind, please read on! Below are some tips to get better, more timely support from DPD. If you have a DPD account, please log in before sending us a support request Our support system will accept inquires from people who aren't logged in to DPD. This is so we can take pre-sale questions from people who are asking about DPD before...

Not everybody is a programmer or a graphic designer. With DPD that's OK! There are plenty of basic customization options you can use to make the DPD cart and checkout match your website and give you a professional appearance. Best of all, you never need to touch a single line of code. You can always find this tutorial screencast and many more at DPD University, or screencast tutorial site.

Sometimes you want to delete a product; this video shows you how! This is actually one of the more common questions we get because the delete link is on the product's details page and not on the product list. This is for good reason though- we don't want you to accidentally click it and kill a product you're actively selling! We need to give this little disclaimer though: In most cases you don't want to delete a product that you're selling. You can edit anything about the product including the name, price, description, etc. without deleting the product, and you can simply upload a new file to overwrite the old one if you need to update your product file. If a product is deleted in DPD you can no longer reactivate downloads for past buyers, send product updates, or of course sell it through DPD. Be careful! You can view...