Service Status

UPDATE: 9:03am EDT - Maintenance Complete! This planned maintenance notice is to let all DPD vendors know that we will be upgrading the main database server that DPD uses on Wednesday, May 1st from 8AM - 12PM EDT (GMT -4). View this in your time zone While we are giving ourselves a 4 hour window in case of "complications" with the upgrade, we are expecting approximately 30 minutes of downtime for the DPD admin and all shopping carts during this period. Planned maintenance events like these are infrequent but necessary to keep DPD running on the most current versions of server software for the best security and performance. DPD has maintained 99.999% uptime and we're committed to keeping our services continuously available to all vendors and their customers. You can view the real-time status of all DPD services at any time on our status page at https://status.getdpd.com

On Wednesday, 26 April, 2017 at 9PM Eastern (Check time in your time zone) we will be performing a database migration on DPD that will lead to improved performance for all vendors and buyers. We have run simulations of this move and expect less than 5 minutes of downtime where the site may fail to load when the procedure is started and then degraded performance during the migration, which may last up to 2 hours. During this period of degraded performance certain pages may be slow to load, including "database heavy" pages like purchase and customer list pages, reports pages, and possibly the dashboard depending on your recent sales volume. We apologize for any slow page loads this process may cause, but it will be temporary. The migration to new database hardware will provide expanded memory and processing power for all database operations and will represent a significant speed increase...

This morning the Softlayer datacenter where DPD's primary servers are located experienced power loss. The Softlayer datacenter has both battery and backup generator backup power supplies, but the automatic transfer switch for the backup generators failed, resulting in DPD's servers losing power when the backup battery supplies were exhausted. This resulted in an unclean shutdown of DPD's primary database server. As a result, the database was corrupted on disk. DPD maintains regular backups of database data and we immediately worked to restore the latest backup that happened approximately 39 minutes before the power loss event. DPD is now up and fully operational. We are working to restore the missing data that happened between the time the last backup happened at 6:25 AM EST and the power loss event at 7:04 AM EST. We hope to restore this data within the next 24-48 hours but we'll need to extract the data...