Tag: scheduled maintenance

On Wednesday, 26 April, 2017 at 9PM Eastern (Check time in your time zone) we will be performing a database migration on DPD that will lead to improved performance for all vendors and buyers.

We have run simulations of this move and expect less than 5 minutes of downtime where the site may fail to load when the procedure is started and then degraded performance during the migration, which may last up to 2 hours. During this period of degraded performance certain pages may be slow to load, including “database heavy” pages like purchase and customer list pages, reports pages, and possibly the dashboard depending on your recent sales volume.

We apologize for any slow page loads this process may cause, but it will be temporary. The migration to new database hardware will provide expanded memory and processing power for all database operations and will represent a significant speed increase for all vendors when completed. More importantly, this migration will be to a scalable platform that we can expand on demand as load increases.

Thanks in advance for your understanding during this maintenance event. If you have any questions drop us a line on live chat after logging in, or send us a support ticket and we’ll do our best to help!