Category: Service Status

Planned Maintenance Notice: May 1, 2024 (8am-12pm EDT)

  • Jason@DPD
  • April 30, 2024
  • No Comments

UPDATE: 9:03am EDT – Maintenance Complete!

This planned maintenance notice is to let all DPD vendors know that we will be upgrading the main database server that DPD uses on Wednesday, May 1st from 8AM – 12PM EDT (GMT -4).

View this in your time zone

While we are giving ourselves a 4 hour window in case of “complications” with the upgrade, we are expecting approximately 30 minutes of downtime for the DPD admin and all shopping carts during this period. Planned maintenance events like these are infrequent but necessary to keep DPD running on the most current versions of server software for the best security and performance.

DPD has maintained 99.999% uptime and we’re committed to keeping our services continuously available to all vendors and their customers.

You can view the real-time status of all DPD services at any time on our status page at https://status.getdpd.com

Service Outage: Power Loss at Primary Data Center Due to Backup Power Failure

  • Jason@DPD
  • July 20, 2015
  • 2 Comments

This morning the Softlayer datacenter where DPD’s primary servers are located experienced power loss.

The Softlayer datacenter has both battery and backup generator backup power supplies, but the automatic transfer switch for the backup generators failed, resulting in DPD’s servers losing power when the backup battery supplies were exhausted.

This resulted in an unclean shutdown of DPD’s primary database server. As a result, the database was corrupted on disk. DPD maintains regular backups of database data and we immediately worked to restore the latest backup that happened approximately 39 minutes before the power loss event.

DPD is now up and fully operational.

We are working to restore the missing data that happened between the time the last backup happened at 6:25 AM EST and the power loss event at 7:04 AM EST. We hope to restore this data within the next 24-48 hours but we’ll need to extract the data from the corrupt database and insert it in to the new restored database, so it will take some time to complete.

Power Outage Event Timeline:

All times Eastern

  • 6:25 : Last regular database backup.
  • 7:04 : Our datacenter received a power outage. Redundant power failed to take over before battery backups were exhausted. The pod our servers are located in then lost power.
  • 9:40 : Power was restored.
  • 9:41 : We discovered an anomaly with the database. Further investigation shows on-disk corruption from the power outage.
  • 10:10 : It was determined that the database was not recoverable in a reasonable time and we would restore from backup.
  • 10:45 : Recovery complete. Approximately 39 minutes of data was lost in the recovery.
  • Ongoing: We’re working to restore the missing data between the last backup and the outage. Updates will be posted as they happen.



We responded to support requests through our help desk, email, Twitter, and Facebook during the outage. We are looking into better ways of relaying system status to you in the future, including a 3rd party status monitor everyone can check.