DPD Update: Refunds from Inside DPD, Subscriber Custom Fields, and More

  • Jason@DPD
  • August 21, 2013

This week’s DPD update brings an often requested feature and a number of performance improvements and small tweaks.

Refunds from inside DPD

Vendors can now process full or partial refunds for credit card and PayPal Express Checkout transactions directly from the purchase page in DPD. DPD supports refunds for the following processors:

  • Stripe
  • Authorize.net
  • SagePay
  • PayPal Website Payments Pro
  • PayPal Express Checkout

Note: For PayPal Standard, 2CO, and Payza/AlertPay you will need to perform refunds from their website. They don’t have a refund method that DPD can hook into to perform the refund from our interface.

To do a full or partial refund is easy:

1. Log in to your DPD account
2. Go to Purchases in the left menu
3. Find the purchase you want to refund and click it’s purchase ID to open the purchase page
4. Go to the Transaction Log portion of the page and for payments you’ll see a refund button as shown in this screenshot:

Refund Button on Transaction Log
Refund Button on Transaction Log

5. The refund page will open and auto-fill the refund amount with the purchase price. You can optionally change the amount of the refund (for a partial refund) and choose to mark the purchase as refunded.

You can adjust the refund amount on the refund page.
You can adjust the refund amount on the refund page.

Note: Setting the purchase to “refunded” on the download page will deactivate the download page and mark the purchase accordingly in your sales stats.

Other Improvements and Tweaks in this update:

  • Changed Inserting bulk coupons to prevent partial creation when the server encounters a problem.
  • Updated purchase download count tracking to work correctly with fulfillment based download (multiple files) and added a “view” button with the count to make it more apparent how to view download attempts
  • Tweaked uploader to provide more feedback to vendors when a file is complete uploading
  • Added a shipping state/province filter to the purchase list to aid in generating reports for sales tax purposes
  • Fixed aquaticprime key generation with non-ascii characters
  • Fixed deleted purchases appearing in the purchase csv.
  • Fixed a bug where the current uploaded file would count against your storage amount when replacing the file

Responses (2) / Trackbacks (0)

    by Chris
    Aug 27th, 2013


    Everyone loves a good tewak.

      by Jason@DPD
      Aug 27th, 2013


      Chris- thanks for pointing out the typo- fixed!

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