DPD Loves Olark
- Jason
- Feature Spotlight, Selling Tips
This week we added a new feature to our website- live chat through Olark. The verdict so far? We love it. We don't often write about other services here, but we're really pleased and think that live chat could be a powerful tool to help our vendors with their sales and conversions so we're going to tell you our experience thus far- Olark has a different approach to live chat than many other services- they use the common XMPP protocol for their chat servers instead of proprietary software. For those not up to date on chat protocols, the XMPP protocol is the same thing that Jabber, Google Talk, Facebook Chat, and a host of other chat services use. XMPP support is built in to every multi-protocol chat client and is a snap to set up. Here at DPD that's pretty important- I'm on Windows 7, Jacob is on a Mac,...