Scheduled Maintenance Event: Database Migration / Upgrade – 26 April, 2017

  • Jason@DPD
  • April 24, 2017
  • No Comments

On Wednesday, 26 April, 2017 at 9PM Eastern (Check time in your time zone) we will be performing a database migration on DPD that will lead to improved performance for all vendors and buyers.

We have run simulations of this move and expect less than 5 minutes of downtime where the site may fail to load when the procedure is started and then degraded performance during the migration, which may last up to 2 hours. During this period of degraded performance certain pages may be slow to load, including “database heavy” pages like purchase and customer list pages, reports pages, and possibly the dashboard depending on your recent sales volume.

We apologize for any slow page loads this process may cause, but it will be temporary. The migration to new database hardware will provide expanded memory and processing power for all database operations and will represent a significant speed increase for all vendors when completed. More importantly, this migration will be to a scalable platform that we can expand on demand as load increases.

Thanks in advance for your understanding during this maintenance event. If you have any questions drop us a line on live chat after logging in, or send us a support ticket and we’ll do our best to help!

Maintenance Notice: DPD Moving to New Servers

  • Jason@DPD
  • March 17, 2010
  • No Comments

Through March 25th DPD will be completing a migration to newer, more powerful servers. This is in response to the growth of DPD and to maintain a high level of service to all vendors, affiliates, and buyers.

With the exception of a 10-15 minute time period during changeover, all carts and instant checkout buttons will continue to work normally during this migration. The 10-15 minutes of downtime will be done at non-peak hours to prevent adverse loss of sales to vendors, but during this downtime period all buttons will be inactive.

Vendors will still be able to log in to their accounts, however when a vendor’s account is moved the following will occur:

  • Vendors will be locked out from creating new products or uploading / updating product data files for existing products during the period of time their account is migrating. This is to prevent the possibility of new products created on the old servers during the migration not being copied to the new servers.
  • During the migration, vendor accounts may respond slower than normal.

Once the account is completely migrated these locks will be removed and you will then be able to create new products / upload files on the new DPD servers. We expect that the total “lock out time” during migration will be only a few hours for each vendor and the total “downtime” where buttons are not available will be from 10-15 minutes during off-peak usage hours. We appologize for the temporary inconvenience this may cause, but we think you’ll enjoy all the enhancements to DPD this upgrade will allow.