live chat

We've been working hard to make DPD easier to use and understand. We've recently updated our admin to a new, more logical layout with option consolidation and organization, and we're adding new support tools to guide you along the way. On-Page Guides and Tours We've started adding on-page guides and tours to explain how to find things, what each item on the page does, and to help people accomplish common tasks we regularly get support questions about. To open the on-page guides, click the little flag icon in the bottom right corner of the page: A menu will open with the guides and tutorials available for that module: These guides and tours appear right on the DPD page, highlighting fields and buttons and giving you extra information on what each thing does and how it's used: If you've decided I'm too boring and just want to bail out of a...

This week we added a new feature to our website- live chat through Olark. The verdict so far? We love it. We don't often write about other services here, but we're really pleased and think that live chat could be a powerful tool to help our vendors with their sales and conversions so we're going to tell you our experience thus far- Olark has a different approach to live chat than many other services- they use the common XMPP protocol for their chat servers instead of proprietary software. For those not up to date on chat protocols, the XMPP protocol is the same thing that Jabber, Google Talk, Facebook Chat, and a host of other chat services use. XMPP support is built in to every multi-protocol chat client and is a snap to set up. Here at DPD that's pretty important- I'm on Windows 7, Jacob is on a Mac,...