DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!

  • Jason@DPD
  • January 17, 2018

In our previous update we introduced Device Based Activation as an upgrade to our old attempt based system, which created customer service issues for some vendors having to reactivate download links for customers.

We’ve had varying feedback from the thousands of vendors using our platform- everything from “thank you I’m so tired of reactivating customers” to “ugh this won’t work because I relied on the old system’s behavior in my sales strategy.” There was even some “this is new and I don’t like anything new I hate you now!” sprinkled in, much like we get with most updates.
Continue reading DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!

New Features! Custom Templates and Customer Info Collection for Free Products

  • Jason@DPD
  • August 10, 2010
  • 1 Comment

Would you like that a bit more blue?

How about making the fonts a nice shade of green? Want to scrap what we gave you and start from scratch? Now you can! DPD now supports full cart and delivery page customization for all 20 product or more plans. We have two different ways to do it for your customization pleasure: Basic color and the advanced full template customization.

To get started, go to the Look and Feel page of your website profile and open up a template editor:

If you get lost, just read the button

Basic: Color Customization

Not so keen on the HTML and CSS? No problem- Go the easy route and pick 11 glorious colors to make the default template look a little more like your site.

Color Pickers. Because they pick colors, Avi.

Advanced: Full Template Customization

For the artistic and technical types we offer full template customization so you can customize how your cart and delivery pages look down to the last pixel. This powerful method is not for the faint of heart, so be sure to check out the documentation before diving in here.

Yes, that is completely my cat Pickles. And yes, Pickles is the most awesome name for a cat ever.

Whichever method you choose to customize your customer experience, we’re pretty sure you’ll never want to go back to stock. But if you happen to make your website a bit too purple and red, click on the revert link to start over.

New Feature Documentation: Cart and Delivery Page Customization

Collect Customer Info on Free Downloads

Tired of giving free downloads to random strangers? Now you can make them stand up and be counted. The “collect customer info” feature requires that anybody downloading your product gratis is required to give a name and an email address. Of course we’ll treat these downloads like any other purchase and ping you with the API and send your customer’s information on to your mailing list manager.

Yeah, that's easy.

This is a per product option and all new products will default to “Collect Info On” for free checkout buttons and sales that result in a free checkout because of coupons.

You can also customize the collect customer info page template to your hearts content just like the cart and delivery pages!

Did somebody say list building?

What’s next? We’re not saying much but it rhymes with smaultiple squantities and stangible sgoods.

DPD Update: New Vendor Control Panel

  • Jason@DPD
  • July 29, 2010
  • No Comments

This morning we published an update that introduced an all new vendor control panel. This fluid, full width admin interface makes better use of widescreen monitors and higher resolution displays- something our server usage stats tell us that most vendors are moving toward. We’ve also made a couple usability improvements that we hope will make things easier to understand for everyone that uses DPD to sell downloads.

New Vendor Control Panel

New Vendor User Interface

The new vendor control panel is based on the 960gs system and is a fluid, full width template that uses 100% of your monitor instead of the bit in the middle. This gives us the ability to pack more information on a screen, reduces scrolling, and gives us lots of places to stick new features 🙂

Of note in the new admin interface is the side navigation- we’ve moved all commonly used vendor functions to the left sidebar for easy navigation from any page in the admin. We hope this will help people find everything they’re looking for a little easier.

Usability Improvements- “New Product Wizard”

New Product Wizard
New Product Wizard

As far as we know, DPD is the only download cart on the internet that allows users to set up multiple websites, each with their own customizations, on one account. Sadly, this also made DPD a little more complicated than other carts. To help correct this and make DPD easier to use for all, we’ve created a “New Product Wizard” that guides you step by step through picking the store you want to sell through, choosing your product type, uploading your product, and setting its features and options.

Vendors no longer have to go to the specific store they want to create a product under and hunt for a create product button- just click the “Add New Product” link in the new left nav menu for every new product- we explain the process along the way in plain english once you get started!

New Customization Option… Tomorrow

Tomorrow we’re adding a powerful new customization option that will let you completely control the look and feel of your cart and delivery pages. Check the blog tomorrow for the feature announcement and a link to the documentation for this powerful new feature!

As always, we value everyone’s feedback and we read every message you send us. If anyone has any questions, problems, or comments please log in to your DPD account and submit a ticket- we’ll get back with you ASAP!

New Feature: Keycode Delivery and other fixes

  • Jacob@DPD
  • June 3, 2010
  • No Comments

This morning we pushed a couple new features out to DPD. We’re working hard to make DPD the best we can. Please let us know if there is a feature you’d like to see in an upcoming release.

Key Code delivery

DPD now supports delivering key codes (serial keys, product activation keys). We support three generation methods:

  1. Bulk upload Upload your codes into DPD and we will deliver them.
  2. Single key Use one code for all deliveries.
  3. URL Setup a URL on your server and DPD will request a new code for every sale.

Keycode Feature Information / Instructions in the DPD Knowledgebase

We’re also evaluating adding some of the more popular key generators. Let us know which one you use.

Fixes and tweaks in this release

  • You can now activate a pending purchase.
  • Added an alternative uploader for customers unable to use the Java uploader.
  • We allow recording a price for all products. Previously, products in websites that used Clickbank or PayDotCom as the payment processor did not include a price in DPD since we are unable to control the product’s price. You can now store a price for reporting purposes. DPD does not validate this price as with other payment processors.
  • Fixed a bug that caused the dashboard sales graph to report low numbers.
  • Fixed a bug that caused the free vs paid purchase stats to be incorrect.

The Biggest Update in DPD History

  • Jason@DPD
  • May 11, 2010
  • 1 Comment

New Interface, Google Checkout Support, Customizable Websites / Emails, and multiple price levels
New Interface, Google Checkout Support, Customizable Websites / Emails, and multiple price levels
DPD always strives to make things easier. One of the things that’s always bugged us has been that there were two product lists- one for instant and one for cart. That’s not easy. It’s kinda confusing. It makes features like custom emails and delivery pages nearly impossible.

So in this update we set out to fix that and ended up making the largest change in DPD history. This update is five months in the making, with over 125 new features, bug fixes, and tweaks, and over 335,000 new lines of code!

So, starting early Wednesday, May 12, you will see a few changes at DPD when you login. We’ll start with the major changes.

New Product / Website User Interface

The product list has been completely overhauled. Gone are the days of two product lists. Everything is now on one page. We’ve added filters to help you find the product or website you’re looking for in a jiffy. We think this will make using DPD even easier.

Speaking of the product list, we’ve renamed “storefront” to “website.” We feel this is a better description of how you use them. We’ve also added websites to all products; they’re no longer limited to just cart products. This allows all products to be customized in the same way. Which is a nice segue into the next feature…

#1 Requested Feature: Email Customization

Email customization is here! This was the #1 requested feature in the feedback forum, and we just had to add it to this release. From your product list, click on Edit Website and then click on the Emails tab. Edit to your heart’s content. If you mess up, click on the reset link and start over. Look for pre-made themes in the near future.

#2 Requested Feature: AWeber Integration

Since we tackled the #1 requested feature, we decided to tackle the #2 most requested feature- AWeber integration. Click on Edit Website from your product list and fill out the Notification Email and then follow the Learn More link for how to setup AWeber to parse the emails.

We’d also appreciate it if you would contact AWeber and request that they add a global email parser for DPD. They’ve promised us one if we can get 10 people to ask.

The Notification Email can be used with any service that can parse emails.

#3 Requested Feature: Google Checkout Support

With #1 and #2 added, we had to add #3: Google Checkout. Add your Google Checkout merchant information to your website profile and Google Checkout will be automatically be presented as a checkout option. You can use it with PayPal, instead of PayPal, or not at all- it’s your choice.

Product Images and Descriptions

Next up, we’ve added product images and descriptions to the product setup. This is a 100% optional feature but we highly recommend you take advantage of it. We don’t use the image or description anywhere your customers see… yet. Look for some sprucing up of the checkout process and delivery pages in the near future. We’ve also got some other big features planned that will use the image and description.

New Button Creators

We’ve made creating add to cart, view cart, and buy now buttons even easier. And we added even more button styles to choose from. You can create buy now buttons for any product in the website, even if the website was cart-only before!

Multiple Prices per Product

DPD now supports multiple prices per product- no more uploading duplicate products if you want to run a special or offer a resale version- DPD accounts are still based on product slots, not prices, so create as many as you need.

Completely New DPD Affiliate System

We’ve added an all new Vendor control panel for better control of your affiliate programs. New features include multiple payout levels, better affiliate management, a new news system that lets you post affiliate news for your affiliates, and more.

We’ve also added an all new Affiliate Control Panel where your affiliates can log in to a custom branded “mini-site” to view their stats, generate hoplinks and buttons, view program news, and lots more.

And More…

We’ve done so many small fixes and tweaks throughout the site its hard to remember them all:

  • We’ve added payment history to your profile.
  • We’ve totally redone most of the forms on the website to be easier to read and easier to use, with context sensitive help that pops up when you need it.
  • The support ticket system / helpdesk has been replaced with a far better system.
  • Documentation has been updated throughout.
  • We’ve switched email services to improve deliverability to your customers.

We’ve put a ton of time and effort into this release, and it’s just one of many to come. We hope you enjoy using DPD, and as always we’re standing by to help if you need it!

Jason, Jacob and Scott
The DPD Staff

DPD… Now 60% Shorter!

  • Jason@DPD
  • April 20, 2010
  • 1 Comment

Here at DPD HQ we type in the www.digitalproductdelivery.com URL about 2 million times a day. It’s one big honkin’ domain name, and it’s been bugging us for a while. That, and because its so long its prone to typos when someone is trying to enter our URL. To remedy that, we’ve switched DPD to use our new getDPD.com domain.

www.digitalproductdelivery.com = 30 characters
getdpd.com = 10 characters

That’s a finger-typing savings of 60%!

All joking aside, we hope this shorter URL will be easier to type for everyone involved.

There is no need to update any already placed cart buttons or instant checkout buttons- through the magic of the internet they are automatically redirected to the new domain and vendors don’t need to update anything. We’ll still maintain the www.digitalproductdelivery.com domain until around the time the sun burns out.

As always, if anyone discovers any problems with this domain change or any other DPD feature please let us know– we’re here to help!

Maintenance Notice: DPD Moving to New Servers

  • Jason@DPD
  • March 17, 2010
  • No Comments

Through March 25th DPD will be completing a migration to newer, more powerful servers. This is in response to the growth of DPD and to maintain a high level of service to all vendors, affiliates, and buyers.

With the exception of a 10-15 minute time period during changeover, all carts and instant checkout buttons will continue to work normally during this migration. The 10-15 minutes of downtime will be done at non-peak hours to prevent adverse loss of sales to vendors, but during this downtime period all buttons will be inactive.

Vendors will still be able to log in to their accounts, however when a vendor’s account is moved the following will occur:

  • Vendors will be locked out from creating new products or uploading / updating product data files for existing products during the period of time their account is migrating. This is to prevent the possibility of new products created on the old servers during the migration not being copied to the new servers.
  • During the migration, vendor accounts may respond slower than normal.

Once the account is completely migrated these locks will be removed and you will then be able to create new products / upload files on the new DPD servers. We expect that the total “lock out time” during migration will be only a few hours for each vendor and the total “downtime” where buttons are not available will be from 10-15 minutes during off-peak usage hours. We appologize for the temporary inconvenience this may cause, but we think you’ll enjoy all the enhancements to DPD this upgrade will allow.

A Preview of Things to Come…

  • Jason@DPD
  • February 17, 2010

The New DPD Interface- Coming Soon!
We’re hard at work adding new features and improvements to DPD. We wanted to give you guys a little teaser preview of what we’ve been working on, so check out the screenshot for a sneak peak of the coming user interface overhaul and new features!

  • Multiple sales methods per product- add as many buttons with their own checkout method (storefront or instant) and price
  • Better product inventory management and lookup tools
  • redesigned user interface to handle all the extra information
  • Google Checkout support

…and more!

DPD Update: Localized Checkout, CSV Customer Export, Address Collection, Admin Updates, and More

  • Jason@DPD
  • January 21, 2010
  • No Comments

We’ve just published and update to DPD that incorporates the following new features, changes, and bug fixes as well as lays the groundwork for a couple major features coming soon. Please read on to learn whats new and coming up with DPD:

Localized Checkout

We’ve been running a beta of the localized checkout system with several vendors for the past few weeks and it’s now available to all. DPD Vendors can now select a default language for the shopping cart and/or instant checkout experience as well as the PayPal checkout process locale. Buyers will always have the option to override the displayed language if it is not in their native tongue.

All alternate languages have been professionally translated by a trusted 3rd party translation company.

This will allow vendors to create products and stores targeted at different countries and markets- For example, a US vendor can create a product or store targeted at the French market with the cart + all PayPal pages being presented in French, etc.

This is a storefront level setting for storefront products and a product level setting for instant checkout products.

Available languages include:

  • English (default)
  • French
  • German
  • International Spanish
  • Italian

If you would like to see DPD in another language please make a request via support ticket. We’ll be adding more languages regularly based on your requests.

Address Collection

DPD vendors can now choose to collect an address for PayPal transactions. This is useful if you offer a download + physical delivery product. The address is stored and displayed both within PayPal and with the DPD transaction record inside DPD. This is our first step toward full physical product support that is in development.

This is a storefront level setting for storefront products and a product level setting for instant checkout products.

The available options for address collection include:

  • Do Not Collect Address (Default – all current products are set to this value)
  • Address is Optional
  • Address Required

CSV Customer Export

Vendors can now export customers from the Customer Center to a CSV compatible file for import in to other programs and services such as mailing list managers, accounting programs, and support systems.

We’ll be adding the export feature to the transaction look-up tool- Coming Soon™.

Admin Updates and Tweaks

New File Uploader

A few weeks ago we switched to a new java based file uploader that can handle files up to 2GB in size. The new java based uploader is much more reliable and causes less issues than the old flash based uploader did for many people.

Better Download Limit Control

We’ve changed the download limit from a simple “Check here to limit to 2 attempts” to a drop-down with multiple options. Vendors can now give buyers more attempts to download the product before the download URL is disabled. As always, you can disable the download attempt limit and rely on only the download time limit function or vice-versa.

Free Download URL Display to the Vendor

When you send a free delivery of a product DPD will now also display the customer’s free download URL to the Vendor. In some instances the recipient failed to get the email from DPD’s servers due to their mail server settings or spam controls- now vendors can send the URL directly with their own personal message.

Minor Fixes and Tweaks

  • Various text edts / typo corrections
  • New sales site pages describing new features
  • Fixed a couple buttons that were not displaying correctly
  • Minor performance related back end changes
  • Minor adjustment to s3 file delivery and caching for better performance

Groundwork for New Features

Google Checkout

In this update we made some “under the hood” changes to DPD code to prepare for adding Google Checkout as a payment processor. DPD is currently working toward Google Checkout certification as an advanced hosted shopping cart provider. Google Checkout is a great alternative to PayPal for US and UK vendors and we think you’ll like it a lot.

This feature is Coming Soon™.

PayPal Donation Support

We’re adding support for PayPal Donations with automatic product delivery. This will allow you to give a thank you gift to donors after they pay any amount or a set minimum. DPD will support “choose your own donation amount” as well as fixed amount donation buttons.

This feature is Coming Soon™.