Tag: DPD Updates

Two-Factor Authentication (2FA) Available

  • Jason@DPD
  • August 14, 2023
  • No Comments

Enhance the security of your account with Two-Factor Authentication available now on your DPD account.

Two-factor authentication (2FA) is designed to make sure that you’re the only person who can access your account. It does this by requiring a code from an authentication app on your phone or computer to complete log in. 

Two-factor authentication methods rely on a user providing their account password as the first factor and a second, different factor. In the case of DPD the second factor is a passcode generated by your authenticator app.

Two-factor authentication adds an additional layer of security to the authentication process by making it harder for attackers to gain access to a person’s devices or online accounts. Even if your password is hacked, a password alone is not enough to pass the authentication check.

Setup is straightforward:

  1. Log in to DPD.
  2. Go to the User Menu in the top right of the page and select Profile.
  3. Click the purple Enable 2FA button on your profile.
  4. Install an Authenticator App on your device. Some popular authenticator apps are listed below!
  5. Scan the QR code on this page with your authenticator app to add the DPD passcode generator.
  6. Enter the 6 digit code generated by your authenticator app in the field provided.
  7. Save the recovery codes provided after setting up your authenticator app. You will need these to gain access to your account if you lose the device your authenticator app is installed on.
  8. The next time you log in, you will be promoted to enter the code displayed in your authentication app after using your username and password to confirm your identity.

Here are some popular authenticator apps:

We’re fans of Authy because it syncs between devices and has an available iPhone, Android, Mac, and PC app, but you can use whatever authenticator app your heart desires!

Recovering Your Account:

It’s very important to save your backup codes that are provided during setup somewhere safe. These can be used in place of a generated passcode to regain access to your account if you lose your authentication device.

You may also want to consider adding answers to the Security Questions on your profile (located right below the 2FA setup). These security questions will be used to verify ownership of your account by DPD support staff in conjunction with payment information verification if you lose access to your authentication device and backup codes.

Upgrade Stripe to Add Apple Pay, Google Pay, and More!

  • Jason@DPD
  • August 7, 2023
  • No Comments

We know we’ve been a little quiet lately on the update front, but thats because we’ve been working on big things!

We’ve released a major upgrade for Stripe for product stores that adds Apple Pay, Google Pay, Link, and more to the DPD checkout. We’ve also added enhanced order and account management features in the DPD admin.

A Refined (more) Mobile Friendly Payment Flow

All modern themes for the DPD checkout have always been built for mobile, but we’ve made it even better! In addition to fixing some spacing and minor style inconsistency issues on mobile checkout, gone is the old payment method selection for PayPal + Card methods. Now we display a mobile friendly PayPal button for PayPal Standard / Express above the card form. This works great when paired with the next new feature….

Upgraded Stripe supports Apple Pay and Google Pay!

Once you’ve upgraded stripe your DPD checkout will show Apple Pay or Google Pay options based on the browser / device capabilities being used. Android Phones and Chrome browser (once configured for automatic payments) will show Google Pay automatically. iOS devices like iPhones and iPads as well as Mac/Safari browser will display Apple Pay. One click checkout methods improve conversions! Yay!

DPD Checkout with Apple Pay
DPD Checkout with Google Pay

Want to try out the new checkout experience with Google/Apple Pay? We’ve enabled test mode on the DPD Demo Store so you won’t be charged!

Note: As with all things Google/Android, Google Pay can be a little more finicky than Apple Pay. Be sure to follow the steps here if Google Pay is not working in your Chrome browser and clear your browser’s cache if it doesn’t display.

Some DPD Admin / Stripe Improvements Too!

We’ve added the ability to search for the stripe Transaction ID to the Orders page in DPD. Have a transaction in Stripe that you want to match up to an order in DPD?

Its easy now- just search for the transaction ID using the big search bar:

Search for Stripe payment ID in DPD admin Orders page

Please note, Stripe has several “IDs” on their transaction pages for authorizations, captures, etc.

The one you want to search for in DPD is this “main” one at the top right of the page. Simply clicking on it automatically copies it for you to paste in to DPD:

How to find the correct Stripe transaction ID

Sounds Awesome! How do I Upgrade to Stripe Connect?

We’ve upgraded our integration to Stripe Connect, a more secure way for DPD to process transactions through your stripe account. Connect also offers a tighter integration between our platforms.

Unfortunately, you can not automatically upgrade from our legacy Stripe integration to the new Connect integration.

You’ll need to log in to your DPD account and do a simple upgrade process:

  1. Log in to DPD
  2. Go to Settings -> Payment Methods in the left menu
  3. Click the Upgrade to Stripe Connect button to upgrade and complete the process.
Upgrade to Stripe Connect

This will take you to a Stripe login page where you can either sign in using your existing Stripe account or create a new one. Once the process is complete you’ll be returned to DPD!

From there, you’ll see a couple new links on your Stripe Connect integration page:

New Stripe Connect account links added to payment integration page.

Update Account lets you change the connected account.

Login to Stripe Dashboard takes you directly to the DPD connected Stripe dashboard where you can adjust your payment settings, view transactions, etc. related to this specific DPD store.

By default, all payment methods that DPD currently supports through the new Stripe integration are enabled. If you want to change these settings you can use the Login to Stripe Dashboard link in DPD, go to Settings -> Payment Methods in stripe, and enable/disable whichever ones you want to support from the available options.

An option you want is not available yet? We’re working to add new payment methods (Installment payments through Affirm, Klarna, Afterpay/Clearpay, alternate methods like Cashapp Pay, etc.) and we’ll announce when those are available to be enabled in your connected Stripe account soon!

New Status Page: Sign up for Notifications!

  • Jason@DPD
  • June 14, 2023
  • No Comments

This is just a quick note to let you know we’ve updated our status page provider, so if you want to receive notifications when system status changes please visit https://status.getdpd.com and click the bell icon in the top right to sign up!

System notifications include things like service status changes, planned maintenance events, and… the unfortunate occasional outage. Don’t worry though- DPD is currently sitting at 100% uptime for the past 90 day rolling window!

Coming Next Week: All New Vendor Admin

  • Jason@DPD
  • January 2, 2019
  • 4 Comments

We’re making this post ahead of the update (scheduled for Monday, Jan 7th) so everyone will have a bit of a heads up before the log in and everything looks different. We know change is kinda scary, but we promise this one is a good one. We’ve made it easier to find things, cleaned up the design and navigation, and gave everything a modern facelift!

Simplified Navigation

DPD’s navigation was getting cluttered with years of adding new features to our top-level navigation menu. Most stores had over 25 menu items in the main menu alone, and then sometimes multiple sub-pages and menus to get to the option you needed. It was a real drag, and features are cool and all but if you can’t find them when you need them that’s no good either.

So, we’ve cleaned that up quite a bit!

The new navigation shows what module you’re working in at a glance so you don’t get lost and is greatly simplified so you’re not spending 30 seconds scanning through a giant list of options trying to find the thing you need.

Primary and Secondary Actions

We’ve also refined navigation within modules- Instead of having 4 or 5 top level navigation links for product related functions, now you simply go to the Product list and either do the primary action (the green button) or open up the secondary action menu to do other things.

This same “primary action button, secondary actions menu” system is used throughout DPD. For example: the product detail page which is now the one-stop shop for all product related functions. We’ve tried to make all interactions in DPD linear, with a clear straight line to what you want to do instead of 3 different ways to get to a specific option.

Store Option Consolidation

Previously, we’ve been tacking on checkout options on the theme. You want to turn on the coupon field? You had to go to Theme > Edit Current Theme > Find and open the the checkout page options > Edit and save.

This was terrible for a number of reasons, mainly that it was impossible to find anything and you had to write us a support ticket to figure out where to turn on core functionality of DPD.

So, we fixed it! Now all checkout settings are on a page thats under Settings > Checkout. I know, crazy right?! No more clicking 3 layers deep in to the theme system and going through 12 pages of options to find the one you want.

We’ve also consolidated options like the actual store theme, store policies, error page messages, cart page text blocks, etc. to this page to further reduce menu items and places you have to look.

A million other updates too!

We’ve moved the customer view to a timeline layout that lets you see when notes and purchases were made in chronological order, and added stats like Lifetime Value (LTV) and lifetime purchases. We also try to pull in their Gravatar if they’ve set one up so you can put a face with a name, as shown by the ruggedly good looking customer below.

Pages like the Payment Methods page and Integrations page are cleaned up and easier to read and interact with and reflect how most people use DPD.


All in all, this update has touched every single page of the DPD vendor admin and we’ve spent hundreds of hours of development time working on it. We hope everyone likes it! As always, if anyone has a question about where to find something, needs to report a bug, or just general feedback please send us a support ticket or start a live chat from the admin and we’ll do our best to help!

DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!

  • Jason@DPD
  • January 17, 2018
  • 5 Comments

In our previous update we introduced Device Based Activation as an upgrade to our old attempt based system, which created customer service issues for some vendors having to reactivate download links for customers.

We’ve had varying feedback from the thousands of vendors using our platform- everything from “thank you I’m so tired of reactivating customers” to “ugh this won’t work because I relied on the old system’s behavior in my sales strategy.” There was even some “this is new and I don’t like anything new I hate you now!” sprinkled in, much like we get with most updates.
Continue reading DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!

New Features! Custom Templates and Customer Info Collection for Free Products

  • Jason@DPD
  • August 10, 2010
  • 1 Comment

Would you like that a bit more blue?

How about making the fonts a nice shade of green? Want to scrap what we gave you and start from scratch? Now you can! DPD now supports full cart and delivery page customization for all 20 product or more plans. We have two different ways to do it for your customization pleasure: Basic color and the advanced full template customization.

To get started, go to the Look and Feel page of your website profile and open up a template editor:

If you get lost, just read the button

Basic: Color Customization

Not so keen on the HTML and CSS? No problem- Go the easy route and pick 11 glorious colors to make the default template look a little more like your site.

Color Pickers. Because they pick colors, Avi.

Advanced: Full Template Customization

For the artistic and technical types we offer full template customization so you can customize how your cart and delivery pages look down to the last pixel. This powerful method is not for the faint of heart, so be sure to check out the documentation before diving in here.

Yes, that is completely my cat Pickles. And yes, Pickles is the most awesome name for a cat ever.

Whichever method you choose to customize your customer experience, we’re pretty sure you’ll never want to go back to stock. But if you happen to make your website a bit too purple and red, click on the revert link to start over.


New Feature Documentation: Cart and Delivery Page Customization

Collect Customer Info on Free Downloads

Tired of giving free downloads to random strangers? Now you can make them stand up and be counted. The “collect customer info” feature requires that anybody downloading your product gratis is required to give a name and an email address. Of course we’ll treat these downloads like any other purchase and ping you with the API and send your customer’s information on to your mailing list manager.

Yeah, that's easy.

This is a per product option and all new products will default to “Collect Info On” for free checkout buttons and sales that result in a free checkout because of coupons.

You can also customize the collect customer info page template to your hearts content just like the cart and delivery pages!

Did somebody say list building?

What’s next? We’re not saying much but it rhymes with smaultiple squantities and stangible sgoods.

DPD Update: New Vendor Control Panel

  • Jason@DPD
  • July 29, 2010
  • No Comments

This morning we published an update that introduced an all new vendor control panel. This fluid, full width admin interface makes better use of widescreen monitors and higher resolution displays- something our server usage stats tell us that most vendors are moving toward. We’ve also made a couple usability improvements that we hope will make things easier to understand for everyone that uses DPD to sell downloads.

New Vendor Control Panel

New Vendor User Interface

The new vendor control panel is based on the 960gs system and is a fluid, full width template that uses 100% of your monitor instead of the bit in the middle. This gives us the ability to pack more information on a screen, reduces scrolling, and gives us lots of places to stick new features 🙂

Of note in the new admin interface is the side navigation- we’ve moved all commonly used vendor functions to the left sidebar for easy navigation from any page in the admin. We hope this will help people find everything they’re looking for a little easier.

Usability Improvements- “New Product Wizard”

New Product Wizard
New Product Wizard

As far as we know, DPD is the only download cart on the internet that allows users to set up multiple websites, each with their own customizations, on one account. Sadly, this also made DPD a little more complicated than other carts. To help correct this and make DPD easier to use for all, we’ve created a “New Product Wizard” that guides you step by step through picking the store you want to sell through, choosing your product type, uploading your product, and setting its features and options.

Vendors no longer have to go to the specific store they want to create a product under and hunt for a create product button- just click the “Add New Product” link in the new left nav menu for every new product- we explain the process along the way in plain english once you get started!

New Customization Option… Tomorrow

Tomorrow we’re adding a powerful new customization option that will let you completely control the look and feel of your cart and delivery pages. Check the blog tomorrow for the feature announcement and a link to the documentation for this powerful new feature!

As always, we value everyone’s feedback and we read every message you send us. If anyone has any questions, problems, or comments please log in to your DPD account and submit a ticket- we’ll get back with you ASAP!

New Feature: Keycode Delivery and other fixes

  • Jacob@DPD
  • June 3, 2010
  • No Comments

This morning we pushed a couple new features out to DPD. We’re working hard to make DPD the best we can. Please let us know if there is a feature you’d like to see in an upcoming release.

Key Code delivery

DPD now supports delivering key codes (serial keys, product activation keys). We support three generation methods:

  1. Bulk upload Upload your codes into DPD and we will deliver them.
  2. Single key Use one code for all deliveries.
  3. URL Setup a URL on your server and DPD will request a new code for every sale.

Keycode Feature Information / Instructions in the DPD Knowledgebase

We’re also evaluating adding some of the more popular key generators. Let us know which one you use.

Fixes and tweaks in this release

  • You can now activate a pending purchase.
  • Added an alternative uploader for customers unable to use the Java uploader.
  • We allow recording a price for all products. Previously, products in websites that used Clickbank or PayDotCom as the payment processor did not include a price in DPD since we are unable to control the product’s price. You can now store a price for reporting purposes. DPD does not validate this price as with other payment processors.
  • Fixed a bug that caused the dashboard sales graph to report low numbers.
  • Fixed a bug that caused the free vs paid purchase stats to be incorrect.

The Biggest Update in DPD History

  • Jason@DPD
  • May 11, 2010
  • 1 Comment

New Interface, Google Checkout Support, Customizable Websites / Emails, and multiple price levels
New Interface, Google Checkout Support, Customizable Websites / Emails, and multiple price levels
DPD always strives to make things easier. One of the things that’s always bugged us has been that there were two product lists- one for instant and one for cart. That’s not easy. It’s kinda confusing. It makes features like custom emails and delivery pages nearly impossible.

So in this update we set out to fix that and ended up making the largest change in DPD history. This update is five months in the making, with over 125 new features, bug fixes, and tweaks, and over 335,000 new lines of code!

So, starting early Wednesday, May 12, you will see a few changes at DPD when you login. We’ll start with the major changes.

New Product / Website User Interface

The product list has been completely overhauled. Gone are the days of two product lists. Everything is now on one page. We’ve added filters to help you find the product or website you’re looking for in a jiffy. We think this will make using DPD even easier.

Speaking of the product list, we’ve renamed “storefront” to “website.” We feel this is a better description of how you use them. We’ve also added websites to all products; they’re no longer limited to just cart products. This allows all products to be customized in the same way. Which is a nice segue into the next feature…

#1 Requested Feature: Email Customization

Email customization is here! This was the #1 requested feature in the feedback forum, and we just had to add it to this release. From your product list, click on Edit Website and then click on the Emails tab. Edit to your heart’s content. If you mess up, click on the reset link and start over. Look for pre-made themes in the near future.

#2 Requested Feature: AWeber Integration

Since we tackled the #1 requested feature, we decided to tackle the #2 most requested feature- AWeber integration. Click on Edit Website from your product list and fill out the Notification Email and then follow the Learn More link for how to setup AWeber to parse the emails.

We’d also appreciate it if you would contact AWeber and request that they add a global email parser for DPD. They’ve promised us one if we can get 10 people to ask.

The Notification Email can be used with any service that can parse emails.

#3 Requested Feature: Google Checkout Support

With #1 and #2 added, we had to add #3: Google Checkout. Add your Google Checkout merchant information to your website profile and Google Checkout will be automatically be presented as a checkout option. You can use it with PayPal, instead of PayPal, or not at all- it’s your choice.

Product Images and Descriptions

Next up, we’ve added product images and descriptions to the product setup. This is a 100% optional feature but we highly recommend you take advantage of it. We don’t use the image or description anywhere your customers see… yet. Look for some sprucing up of the checkout process and delivery pages in the near future. We’ve also got some other big features planned that will use the image and description.

New Button Creators

We’ve made creating add to cart, view cart, and buy now buttons even easier. And we added even more button styles to choose from. You can create buy now buttons for any product in the website, even if the website was cart-only before!

Multiple Prices per Product

DPD now supports multiple prices per product- no more uploading duplicate products if you want to run a special or offer a resale version- DPD accounts are still based on product slots, not prices, so create as many as you need.

Completely New DPD Affiliate System

We’ve added an all new Vendor control panel for better control of your affiliate programs. New features include multiple payout levels, better affiliate management, a new news system that lets you post affiliate news for your affiliates, and more.

We’ve also added an all new Affiliate Control Panel where your affiliates can log in to a custom branded “mini-site” to view their stats, generate hoplinks and buttons, view program news, and lots more.

And More…

We’ve done so many small fixes and tweaks throughout the site its hard to remember them all:

  • We’ve added payment history to your profile.
  • We’ve totally redone most of the forms on the website to be easier to read and easier to use, with context sensitive help that pops up when you need it.
  • The support ticket system / helpdesk has been replaced with a far better system.
  • Documentation has been updated throughout.
  • We’ve switched email services to improve deliverability to your customers.

We’ve put a ton of time and effort into this release, and it’s just one of many to come. We hope you enjoy using DPD, and as always we’re standing by to help if you need it!

Jason, Jacob and Scott
The DPD Staff