Important Notice: PayPal is Having Lots of Issues Today

  • Jason@DPD
  • November 12, 2010
  • 3 Comments

Today has been one heck of a day for PayPal. They have been having problems with their API system, Webflow system, Website, Developer Sandbox and just about everything else. This has caused all manner of havoc for vendors and your loving DPD support staff.

It’s never fun for us to tell vendors that PayPal just isn’t working, even when it’s completely out of our control, but we’ve had to several times today. We just pushed an update to DPD that should help mitigate some of the purchase errors that some vendors are getting, and hopefully this will fix 99% of the problems that DPD vendors are having today.

Some purchases for a number of vendors were not activated when PayPal failed to send out Instant Purchase Notifications (IPNs) or malformed IPN data. DPD uses this IPN data to verify that a purchase was paid for, so when PayPal doesn’t send it (or sends garbage) then DPD can’t verify a purchase and activate a download. We’re working on identifying all those transactions that PayPal messed up and correcting them manually.

Currently there are 47 broken transactions out of 3000+ vendors but we normally average less than 1 error a day so this is unacceptable- we’re doing our best to make it right for everyone affected by the PayPal IPN sillyness. If you have transactions with the status of “Error” in your DPD Purchase List, please contact support so we can take a look at them. We can’t control PayPal’s problems, but we’ll do our best to clean up the damage for our users.

[box type=”note” style=”rounded” border=”full”]Update: We’ve activated all the transactions we could find that were affected by PayPal’s issues and were not already refunded by the vendor. We’ll continue to monitor incoming IPNs for further issues.[/box]

Internet Marketing Techniques for Selling Music

  • Jason@DPD
  • October 29, 2010
  • No Comments

Seamus Anthony, a Melbourne, Australia-based musician and DPD user has written a great article on taking advantage of internet marketing techniques to promote music as an independent artist.

He talks about not only getting more exposure for your music, but also making sales:

[quote]Classic Internet marketing is not usually the kind of thing that musicians tend to consider appropriate for promoting their art. Yet to me, giving it a go makes perfect sense because getting more Facebook “likes” or YouTube views is one thing, and an important thing, but it’s not a sale.[/quote]

He also mentions DPD as a platform for not only selling your music, but also as a content delivery network for distributing your free track downloads.

Give it a look: Do Internet Marketing Techniques Work for Selling Music?

New PDF Encryption Features

  • Jason@DPD
  • October 22, 2010
  • No Comments

Why does it seem like we only update on Fridays now?

This morning we released an update that brings enhanced security options to PDF products. In addition to PDF Buyer Tracking / Stamping that marks each page of the PDF with the buyer’s information to discourage sharing, DPD can now automatically encrypt your PDF documents to prevent tampering and minimize plagiarism and abuse.

Using the new feature, DPD will automatically encrypt your PDF document to lock future editing. You also have the option to prevent printing as well as prevent copying of the PDF contents (disables copying and pasting of the PDF text).

PDF Advanced Options Panel
PDF Advanced Options Panel with PDF Stamping and PDF Encryption Options

You can use the new PDF encryption feature with or without PDF Buyer Tracking / Stamping. When you use both, DPD will automatically add your tracking stamp to the pages you specify, then encrypt the PDF to prevent removal.

Like all DPD features, setting up PDF encryption is as simple as clicking a few options when configuring your product- no complicated encryption URLs or keys.

The same rules apply for PDF documents using the encryption feature as with the stamping feature- we must be able to edit your PDF document to apply the stamp so you must upload an unsecured PDF, but now we’ll lock it down tight when we’re done!

If anyone has any questions or comments on the new PDF encryption feature we’re here to help! Leave a comment here or submit a support request and we’ll do our best to answer any questions you may have!

Everyone Have a great weekend!

New Payment Pending Page

  • Jacob@DPD
  • October 12, 2010
  • No Comments

As many of you have noticed, the payment pending page is popping up a lot more often than it used to. PayPal released an updated website a couple of weeks ago and removed one of the features we used to ensure quick, reliable payment. Our old pending page was really meant only to be displayed in extreme cases and was in all honesty a bit scary for your customers to see.

As of five minutes ago, we’ve changed the payment pending page to be a more friendly “working” page that looks like this:
New payment pending page

We’ve also changed this page to update every 15 seconds.

Also in this update:

  • Added product purchase limits. You can now offer limited availability products.
  • Your billing history now has printable invoices for your records.
  • Product key codes longer than 40 characters can now be entered without causing the code to split.
  • Combo/bundle products can now include tangible products. Previously only digital and key products were allowed to be bundled.
  • A minor JavaScript error was fixed in the cart in Internet Explorer (all version).

MailChimp: Planned Outage on Oct 10

  • Jason@DPD
  • October 8, 2010
  • No Comments

TGIF!   This is just a quick heads-up reminder all DPD vendors using the DPD MailChimp Integration that they have a planned outage this weekend on October 10 at 1 AM ET.  They anticipate the outage will last from 2 – 4 hours while they upgrade their systems.

From the MailChimp Blog:

We’re moving a large portion of MailChimp’s brain power to a much bigger, much faster server. Our recent growth, and the rapid uptake of Social Pro (there were more than 50 million social data queries since we made it free 2 weeks ago in v5.3), mean we have to add extra capacity much sooner than anticipated.

and…

Most of our upgrades are like changing tires on a moving car: we rarely pull over to stop, because your emails, your open tracking, and your list subscriptions never stop. But this upgrade is more like swapping out our engine (and adding in 4 turbochargers, plus a larger trunk), so we have to stop the car this time. That means open tracking, click tracking, list subscriptions, and everything will be temporarily turned off.

This means that DPD products and websites using the MailChimp integration will not pass purchasers details to MailChimp while they’re offline.

We’re sorry for the inconvenience this might cause DPD vendors, but MailChimp has picked the best time of the week to do it when both general internet traffic and DPD purchase activity is at its lowest. MailChimp is pretty awesome though (we use them for our pathetically infrequent update newsletters) and this is the first outage we’ve ever seen from them.  I’m sure they’ll be back online with more-better-faster services for everyone before you know it!

Product Coupons and Other Fixes

  • Jacob@DPD
  • October 4, 2010
  • 4 Comments

We’ve added coupons that only apply to one product! Yes, we can hear you in the back muttering finally. We really don’t know why we waited this long to add them. Hop on over to your coupon list and restrict your coupons until your clicking finger gets a cramp. Percentage coupons apply to the subtotal for that product while fixed price coupons only apply that amount off, regardless of the quantity in the cart.

We’re a little up in the air about the best way to handle fixed price product coupons. Drop us a support ticket or add a comment to this post and we’ll make it work however you guys think is best.

Also in this update:

  • Google Checkout edit cart and continue shopping URLs are now automatically supported.
  • A few style fixes. The customer list has been cleaned up quite a bit. We were a bit embarrassed about that page.
  • Payment processor fees are displayed on the purchase detail page for PayPal and PayDotCom checkouts. We’re trying to find a way to record the fees for the other guys as well.
  • The customer’s billing country is displayed on the purchase detail under the processor fee.

Mid-Week Updates

  • Jacob@DPD
  • September 21, 2010
  • No Comments

Today’s release brings a handful of changes to DPD.

Updated Purchase List

We’ve upgraded everyone’s purchase list with useful new features:

  • Search for purchases by customer name.
  • Date range presets save you a few seconds every time you use them.
  • Sales total is now displayed at the top of the purchase list. You no longer have to add up all those numbers by hand!
  • Export as CSV feature lets you import the data into Excel or any other program that supports reading CSV files.

SSL Everywhere

DPD now uses HTTPS (secure HTTP) for every admin and delivery page on the site. This makes DPD 100% safe to use on insecure networks like public WiFi. All existing carts and buy now buttons will be automatically redirected to HTTPS without any intervention on your part. All new buttons will use HTTPS by default.

Miscellaneous Changes

  • Added option to email affiliates when posting new news.
  • Fixed name and description getting garbled in Google Checkout when using accented and non-ASCII characters.
  • Do not show “payment received” line on delivery pages when giving free downloads.
  • Added feedback tab back to admin. Keep the feedback coming, we love it!
  • Fixed incorrectly PayPal masspay file. If you received an “invalid masspay file” error in PayPal, please re-export your masspay file and try again.

The Inside Scoop on Product Size, Price, and Sales

  • Jason@DPD
  • September 17, 2010
  • No Comments

Here at DPD we maintain a content delivery and ecommerce network that delivers thousands of products. This generates a mountain of data on product sizes, product prices, sales volume, most popular product types, etc.

We’re serious about our privacy policy though, and we never share or sell sales information about any vendor or their product performance to 3rd parties. We do however use anonymous sales and product data to plan our infrastructure and future features to to provide the best possible service to our vendors.

This data includes things like product size, product price, product type (video, pdf, etc.), and how many sales they’ve had. This helps us gauge our storage and bandwidth requirements and is a crucial tool for us to make sure we have enough capacity to meet demand.

In this post we’d like to share a few of those anonymous product statistics with you for fun and informational purposes. For the sake of simplicity we’ll look only at products that are being sold in US Dollars (which accounts for the vast majority of DPD products).

Largest Products

First up, we’ll look at the top 10 largest products being delivered with DPD along with their price and how many times they’ve been purchased. As stated above, to keep this anonymous we’ve stripped all product names and IDs and we’re just looking at the raw size and transaction data.

 Size (MB)   Product Price   Purchase Count 
3141 49.00 122
2882 48.50 572
2882 97.00 2038
2882 48.50 58
2116 19.95 87
2048 67.00 58
2048 49.00 97
2025 29.00 421
1722 15.95 3
1695 39.95 11

Almost without exception these large 1, 2, and 3GB+ files are all video products. These might be training videos or independent films for example.

Before we make any determinations or correlations, lets look at a little more data.

Most Expensive Products

Next we’ll look at the top 10 most expensive products in our system. This table includes data for single item products, not any combos that might be made up of other collections of products at a higher price.

 Size (MB)   Product Price   Purchase Count 
4 $4,795.00 1
$1,000.00 20
2 $999.00 1
1 $995.00 1
2 $699.00 97
3 $500.00 1
70 $499.99 1
1631 $498.00 3
2 $495.00 4
$397.00 3

You’ll notice in this table that there are a couple products without a size. These are keycode products where the vendor is selling a software key, more than likely to activate a shareware or trail version of software or to unlock access to a subscription area on a website.

With one exception these most expensive products are all very small, which typically means the product is a PDF ebook, spreadsheet, or other non-multimedia document. You’ll also notice that the purchase count averages very low for expensive products.

Best Selling products

Finally, we’ll look at the data for the most popular products in the DPD system. These products are ordered by the number of sales, not the net sales amount.

 Size (MB)   Product Price   Purchase Count 
1 $4.99 4394
$79.00 3454
5 $39.95 3360
$8.04 2982
3 $29.00 2922
3 $57.00 2619
1 $10.00 2418
9 $19.99 2199
2882 $97.00 2038
11 $25.00 1756

The thing we find most striking about this final table are the small product sizes. These files are almost all PDF products, scripts, small programs, website themes, or other non-multimedia products.

There is also a fairly wide range of product prices in this list- they range anywhere from $4.99 to $97.99. It’s interesting that the #2 product at $7.99 outsells the #4 product which is almost 1/10 the price. However, its important to take sales volume in to account when looking at pricing your own product.

For example:

4394 x $4.99 = $21,926.06

2982 x $8.04 = $23,975.28

1756 x $25.00 = $43,900.00

While cheaper products do tend to sell more copies, net income definitely favors the higher priced product.

Also, from looking at this information one might conclude that information products such as PDFs and other smaller products tend to sell more than large multimedia files like video. Of course, without knowing the specific products and their marketing efforts it would all just be conjecture.

You can see right off the bat why DPD can afford to give so much more product storage space compared to our competitors- while we do store many HUGE files, the most popular files in our system are relatively small, allowing us to average the total bandwidth and disk space costs and provide a better value to everyone. Number #9 on the list? We lose money on that guy every month. Thats ok though as long as everyone doesn’t have a wildly popular 2.8GB product 🙂

We’re developers here at DPD and we love analyzing raw technical and sales data. We’ve purposely left this post open to interpretation, and we’re interested in what you think.

Drop us a comment and tell us what conclusions you’ve come up with from looking at this data!

New DPD Features: TGIF Edition!

  • Jason@DPD
  • September 10, 2010
  • 2 Comments

It’s been a long week at DPD HQ and we’re happy to announce our intrepid developers got out of bed at 6AM to publish a special TGIF update that brings a number of new features that vendors have been asking for:

Tangible Goods

DPD now supports the sale of simple tangible goods along side your downloadable products.

Tangible goods are anything that needs to be delivered. So you’re no longer limited to digital files and product codes with DPD. Sell physical copies of your products like CDs or DVDs. Sell company memorabilia like coffee mugs, yoga mats, bobble heads, t-shirts or stationary. Sell lawn furniture, or your custom replicas of Yoda’s gimmer stick.* If you have something to sell, DPD can help you sell it.

Our focus will always be on digital product delivery (It is our name after all), but we wanted to accommodate those vendors who might want to sell a boxed or printed product along side their digital delivery in the same cart.

Along with tangible goods support, we’ve upgraded the purchase tracking system to handle the stuff unique to physical products. DPD now also has:

  • Shipping Cost Support
  • Tax Support
  • Inventory Tracking
  • Invoices
  • Updated Purchases List with Status Icons and Color Coded rows for easy order management

Learn More: Tangible Goods Documentation

Quantities

An often requested feature was the ability to sell multiple quantities of downloadable products for people that wanted to sell multiple software or usage licenses, etc. You can now enable the sale of multiple quantities when configuring a product.

The customer will still get one download button with multiple quantities (as downloading the same thing more than once is just silly), but if they purchase more than one their receipt will show the quantity purchased. Also, if it is a product with keycodes, DPD will automatically deliver the number of keys purchased (so if they bought a quantity of 3, they’ll get 3 keys).

Selling multiple quantities defaults to off for digital products and on for tangible goods.

Learn More: Selling Multiple Quantities of Products

Automated FTP Mass Upload

DPD has always offered FTP as a product file upload method, but it was a manual operation and you had to contact support for an account, wait for us to attach your file to your product, etc. That was a major pain in the butt for everyone, so we’ve made it completely automated.

On the product file upload page you’ll find FTP upload instructions for connecting to your own personal DPD FTP account. Once you upload your products, they’ll magically appear in DPD so you can attach them to your products without any need for contacting support!

This will also be handy if you have a bunch of products to set up- just queue them up in your FTP program and walk away- they’ll upload while you’re doing other things and when they’re done you can come back attach the product files to your products. We think you’ll really like this feature for the time savings.

Learn More: Mass Upload Your Products with FTP

PDF Buyer Tracking Update

We’ve improved one of DPD’s most popular features- PDF Buyer Tracking. Vendors can now customize how their PDFs are stamped with buyer information:

  • Tracking Format allows you to customize the text that is displayed in your watermark. Merge variables allow you to specify where the purchase information goes.
  • Tracking Page Limit will allow you to chose how many pages, starting from the first page, to apply the watermark. This is great for documents that are intended to be printed, but without a watermark.
  • Font Color lets you choose the color of the watermark so it stands out or blends in with the background.

Learn More: PDF Buyer Tracking Feature Information

Thats about it for this update. We’re all going to head to the bar for some recreational binge drinking, so hopefully nothing broke.

Just kidding!
We’ll be standing by if anyone has an problems like always- to get some help with anything log in to your DPD account and submit a support ticket– we’re here if you need us!

*One of the developers wrote this. What can I say, developers are pretty nerdy sometimes.