We want to take a moment to wish everyone a Merry Christmas and a Happy New Year! This year has been great for DPD with hundreds of new vendors- we couldn’t have done it without each and every one of you. Thanks!
Due to the Christmas holiday we’ll have limited support staff on duty December 24-26. Please forgive us if non-critical service issues and general questions take longer to get answered during this holiday period- as I’m sure you will all understand we want our developers to have an opportunity to spend time with their families too.
We will have a developer on call throughout the holiday to monitor the DPD system and help vendors with critical issues, so we’ll make sure the buy buttons keep sending you money throughout the holiday 🙂
At approximately 4:30AM EST we needed to apply a security and system update to the DPD servers. When we must install critical updates to server software that has the possibility to disrupt services for vendors we always try to do it at our lowest traffic periods in the middle of the night to minimize the impact on users.
While this update was being installed a few users experienced difficulty logging in to their DPD accounts. We’re sorry about the inconvenience and full account access has been restored to all vendors.
Thank you for your understanding, and if there is anything we can do please don’t hesitate to submit a support ticket after logging in for priority support.
We’ve had numerous requests to make the cart and delivery pages of DPD multilingual to facilitate selling in non-English speaking countries.
Today we’ve published our first update to address multilingual checkout. Visitors to the storefront cart on your web page will now be presented with a language dropdown in the top right corner to change to their native language. The current language choices are English (default), Spanish, and French. This will change the cart language, currency display format, and delivery page language.
We’re not done though- we plan to add the following features to the multi-language checkout over the coming weeks:
Additional Languages – German and Portuguese
Vendor selectable default language- Right now the default is English, but soon vendors will be able to set their own default from the list of available languages.
Instant Product delivery page language selection
A few miscellaneous messages that are not currently translated
Error pages that are not currently translated
If there is a language you would like to see DPD in that is not currently supported or planned please tell us about it- we’ll be adding languages based on your requests. This is by no means a complete feature and we plan to improve it over the coming weeks.
Its no secret- here at DPD we love being able to breathe. That’s why we’ve partnered with CO2Stats to to offset our emissions with EPA-Certified, audited renewable energy. Digital delivery is already the most ecologically conscious delivery option on the planet- no trees get chopped down, no gasoline is burned in delivery trucks, and no fuel is consumed keeping inventory climate controlled.
We’ve taken it one step further by offsetting our CO2 emissions with clean renewable power.
CO2Stats calculates the combined electricity used by computers visiting this site, the servers providing it, and the networks that connect them. CO2Stats then helps to make this site more energy efficient (and load faster), and purchases renewable energy to neutralize the carbon emissions due to generation of that electricity.
CO2 Stats calculates the CO2 footprint of the DPD servers, vendors using the service- even the buyers who purchase products! We then offset these emissions with EPA-endorsed green energy certificates, effectively powering the site with renewable energy from wind and solar farms.
You can always check out the current consumption and offset by clicking the Green Certified logo in the bottom right of every page. Now everyone can help offset carbon emissions by using DPD.
Several months ago we added the DPD Storefront system- our own twist on multi-item checkout. DPD Storefronts allow any DPD account to have an unlimited number of customized shopping carts, allowing you to use one DPD subscription to sell on many sites all with their own customizations.
However, this new Storefront system was not compatible with the legacy Standalone “Buy Now!” single product purchase buttons. This lead to being two separate product creation flows, two seperate product lists (Storefront and Standalone), and a lot of duplication. We always kinda hated that- it’s pretty confusing to new users. To correct it we’ve released a minor update to DPD that unifies the product lists and product creation process.
When DPD vendors log in to the Dashboard they’ll see a new set of options down the side- one “Create New Product” link and one “View Products” link:
The new Create Product page will now explain the two types of products and ask you which type of product you’d like to create:
And the new Product List page will show both your Storefront Products and your Instant Checkout Products:
You may have noticed from the screenshots that we’ve changed “Standalone Products” to “Instant Checkout Products” throughout. You see, developers see things differently from most people- we tend to name things by how they function or how they interface with the rest of what we’re doing, not what would make sense to a laymen or non-developer. I’m going to admit that calling instant “buy now!” products “Standalone” was probably one of those bonehead developer moves. Our bad.
Well, on the bright side we corrected it! Now Standalone Products are called Instant Checkout Products, i.e. “No cart- go straight to checkout with one item.” Hopefully this will make more sense to everyone.
In order to provide expanded product storage space to DPD as well as provide for faster, more reliable downloads for vendors we’re in the process of moving product storage to Amazon S3, a distributed content delivery network.
Amazon “Simple Storage Service” (S3) is a highly scalable, reliable, fast data storage and content delivery network that uses the same infrastructure Amazon uses to run its own global network of web sites.
What does this mean for DPD Vendors?
More reliability. Using a unqiue caching strategy DPD will maintain and sync local and S3 copies of files to prevent any network or hardware related issues. This will also reduce load on the DPD server, providing better service to DPD users.
More download speed. Instead of customers competing for bandwidth on the DPD servers when there is high demand, now every customer will download at the full speed of their internet connection from S3- even when there are hundreds or even thousands of other customers downloading at the same time.
DPD will still continue maintain backups of all products. We’ve got dedicated backup servers that maintain copies of all products in our system.
There will be no additional cost. S3 product storage and all the benefits that come with it are included on every DPD plan with no additional costs.
And most importantly, DPD vendors will not need to do anything differently when creating or selling products. Nothing changes for you except for more reliability and a better experience for your buyers!
We’re in the process of migrating batches of products to the S3 based delivery system by consumer demand and popularity. Over the next couple weeks we’ll continue to migrate all products over in a planned, staged roll-out and everyone will benefit from the enhanced reliability and speed of this new feature.
As always, if anyone has any questions or support issues the DPD developers are available to help- log in to DPD and submit a support ticket for 1-on-1 assistance.
Some vendors prefer have a single product website with a simple “Buy Now!” instant checkout button. DPD allows for the creation of Standalone Products to suit this need. Standalone products are commonly found on “Pinch Pages” and for products that use affiliate systems such as ClickBank.
DPD Standalone Products:
Function exactly like PayPal “Buy Now!” buttons for the customer- instant checkout without a cart
Automatically deliver the customers product after purchase
Allow for integration with PayPal and 2CheckOut processors
Allow for integration with ClickBank and PayDotCom affiliate systems
Do not have coupon codes or multi-item checkout
For multi-item websites we strongly recommend you create Storefront Products for use with the DPD Storefront multi-item cart checkout system.
DPD Standalone Product buttons completely replace all other checkout buttons on the page. You must not have standard PayPal or ClickBank generated buy buttons on the page. If a customer begins checkout through a non-DPD button DPD will be unable to deliver the product!
Setting up a PayPal Standalone Product with DPD:
1. Log in to DPD
If you do not have a DPD account you need to create one. DPD plans >>
2. From the Dashboard, Go to the Products menu in the top blue bar and select “Products List” under Standalone Products.
3. On the Standalone Products page, click the “New Standalone Product” button in the top right corner.
4. On the New Standalone Product page, enter your product name and click Next.
Note: The product name will be shown to the customer during checkout. Use the product name you want your customers to see when they buy your product.
5. On the Product Setup page, enter your processor options. When you’re done, click next to proceed to upload.
Payment Processor: Select PayPal
PayPal Email: Your PayPal Business account email address.
Product Price: The amount you want to charge for your product. You can also select your currency of choice.
PayPal Product ID: This is your product’s SKU or item number that you make up. It can be anything you want. This causes a lot of confusion for some vendors for some reason, but its very easy- It’s just a part number that you make up for your product. For my example product “My Sexy Product” I might pick “MSP-001” or whatever.
PayPal Locale: DPD is a globalized service and allows you to localize your store to a specific country. For example, if I am in the US with a US PayPal account, but have a product targeted at the UK market, I can set my PayPal Locale to UK. This will make the PayPal checkout appear to be a UK checkout page. Most sellers will leave this “default” to use their home country.
6. On the Product Upload page, click the […] button, select your product file on your computer, and then click the Upload button. Once your upload completes, click Next.
7. On the Product Options page, select your product options and click next to complete product setup and get your button code.
There are only two required fields on the product options page: Vendor Name and Vendor Email. Since DPD does not provide customer support for your product, these fields are required and displayed on the customer’s download page. This is so they can contact you with questions about your product.
All other settings are optional. All settings include a description of what they do with their respective option.
8. Get your button code to insert on your sales page
Text Link: At the top of the page a simple text link is provided for use in emails, on forums and other social media sites, etc.
Buy Button Generator: To generate your button code click on the button design you would like to use. Once you have clicked on a button DPD will automatically generate your button code in the box below the example buttons.
Copy and paste this button code to your web page where you want the button to appear. You can change the button image by changing the image “src” URL to your own button graphic (hosted on your own website) if you prefer. Do not change the DPD buy URL in the a tag.
Once you have copied your button code to your own website click Finish.
9. Check your product status to confirm
Return to the Standalone product list by going to the Products menu in the top blue bar and selecting Standalone: Product List. You should see your newly created product in the product table with a green “checkmark” status icon- this means your product is set up and ready for sales and delivery.
You’re done! While this appears to be a complicated process it is very straightforward after you create your first product. More products can be created in just a few minutes following the same process.
Some key mistakes that people who sell downloads in particular might suffer from:
Hiding contact information
Long and confusing checkout process
Requiring an account to order
A poor shopping cart design
Not including store and shipping policies
Luckily DPD addresses many of these points- checkout using the DPD storefront system is quick and easy with only 3 pages- cart, payment, and delivery. No account is required to order using the DPD system, and the DPD shopping cart follows Smashing’s recommendation to load an item in the cart right on the product page without taking the customer to another site or page.
In the course of supporting vendors we look at a lot of sales sites. The most common problems we see amongst DPD vendors are lack of contact information and store / shipping policies.
Lack of Contact Information
Just because you don’t need the address and contact information of your customers to “ship” their download doesn’t mean they don’t want to know who it is they’re giving their money to. Making your contact information visible will go a long way to increasing buyer trust. We understand that you might be working out of your home (probably 80% of DPD vendors are home based with no actual store or business address) but that doesn’t mean you have to share your home address and phone number. There are always web based PO Boxes and web based phone services that can be had for as little as $9.99 a month. At the very least you should give an email address or web based contact form.
Store and Shipping Policies
DPD provides for instant delivery to paying customers. This is one of the strongest selling points for download products and one not enough vendors exploit- they buy it now they get it now! This is something that can be made in to a key selling point and benefit of buying from you- not some boring policy left off your site.