Category: Feature Spotlight

Two-Factor Authentication (2FA) Available

  • Jason@DPD
  • August 14, 2023
  • No Comments

Enhance the security of your account with Two-Factor Authentication available now on your DPD account.

Two-factor authentication (2FA) is designed to make sure that you’re the only person who can access your account. It does this by requiring a code from an authentication app on your phone or computer to complete log in. 

Two-factor authentication methods rely on a user providing their account password as the first factor and a second, different factor. In the case of DPD the second factor is a passcode generated by your authenticator app.

Two-factor authentication adds an additional layer of security to the authentication process by making it harder for attackers to gain access to a person’s devices or online accounts. Even if your password is hacked, a password alone is not enough to pass the authentication check.

Setup is straightforward:

  1. Log in to DPD.
  2. Go to the User Menu in the top right of the page and select Profile.
  3. Click the purple Enable 2FA button on your profile.
  4. Install an Authenticator App on your device. Some popular authenticator apps are listed below!
  5. Scan the QR code on this page with your authenticator app to add the DPD passcode generator.
  6. Enter the 6 digit code generated by your authenticator app in the field provided.
  7. Save the recovery codes provided after setting up your authenticator app. You will need these to gain access to your account if you lose the device your authenticator app is installed on.
  8. The next time you log in, you will be promoted to enter the code displayed in your authentication app after using your username and password to confirm your identity.

Here are some popular authenticator apps:

We’re fans of Authy because it syncs between devices and has an available iPhone, Android, Mac, and PC app, but you can use whatever authenticator app your heart desires!

Recovering Your Account:

It’s very important to save your backup codes that are provided during setup somewhere safe. These can be used in place of a generated passcode to regain access to your account if you lose your authentication device.

You may also want to consider adding answers to the Security Questions on your profile (located right below the 2FA setup). These security questions will be used to verify ownership of your account by DPD support staff in conjunction with payment information verification if you lose access to your authentication device and backup codes.

Upgrade Stripe to Add Apple Pay, Google Pay, and More!

  • Jason@DPD
  • August 7, 2023
  • No Comments

We know we’ve been a little quiet lately on the update front, but thats because we’ve been working on big things!

We’ve released a major upgrade for Stripe for product stores that adds Apple Pay, Google Pay, Link, and more to the DPD checkout. We’ve also added enhanced order and account management features in the DPD admin.

A Refined (more) Mobile Friendly Payment Flow

All modern themes for the DPD checkout have always been built for mobile, but we’ve made it even better! In addition to fixing some spacing and minor style inconsistency issues on mobile checkout, gone is the old payment method selection for PayPal + Card methods. Now we display a mobile friendly PayPal button for PayPal Standard / Express above the card form. This works great when paired with the next new feature….

Upgraded Stripe supports Apple Pay and Google Pay!

Once you’ve upgraded stripe your DPD checkout will show Apple Pay or Google Pay options based on the browser / device capabilities being used. Android Phones and Chrome browser (once configured for automatic payments) will show Google Pay automatically. iOS devices like iPhones and iPads as well as Mac/Safari browser will display Apple Pay. One click checkout methods improve conversions! Yay!

DPD Checkout with Apple Pay
DPD Checkout with Google Pay

Want to try out the new checkout experience with Google/Apple Pay? We’ve enabled test mode on the DPD Demo Store so you won’t be charged!

Note: As with all things Google/Android, Google Pay can be a little more finicky than Apple Pay. Be sure to follow the steps here if Google Pay is not working in your Chrome browser and clear your browser’s cache if it doesn’t display.

Some DPD Admin / Stripe Improvements Too!

We’ve added the ability to search for the stripe Transaction ID to the Orders page in DPD. Have a transaction in Stripe that you want to match up to an order in DPD?

Its easy now- just search for the transaction ID using the big search bar:

Search for Stripe payment ID in DPD admin Orders page

Please note, Stripe has several “IDs” on their transaction pages for authorizations, captures, etc.

The one you want to search for in DPD is this “main” one at the top right of the page. Simply clicking on it automatically copies it for you to paste in to DPD:

How to find the correct Stripe transaction ID

Sounds Awesome! How do I Upgrade to Stripe Connect?

We’ve upgraded our integration to Stripe Connect, a more secure way for DPD to process transactions through your stripe account. Connect also offers a tighter integration between our platforms.

Unfortunately, you can not automatically upgrade from our legacy Stripe integration to the new Connect integration.

You’ll need to log in to your DPD account and do a simple upgrade process:

  1. Log in to DPD
  2. Go to Settings -> Payment Methods in the left menu
  3. Click the Upgrade to Stripe Connect button to upgrade and complete the process.
Upgrade to Stripe Connect

This will take you to a Stripe login page where you can either sign in using your existing Stripe account or create a new one. Once the process is complete you’ll be returned to DPD!

From there, you’ll see a couple new links on your Stripe Connect integration page:

New Stripe Connect account links added to payment integration page.

Update Account lets you change the connected account.

Login to Stripe Dashboard takes you directly to the DPD connected Stripe dashboard where you can adjust your payment settings, view transactions, etc. related to this specific DPD store.

By default, all payment methods that DPD currently supports through the new Stripe integration are enabled. If you want to change these settings you can use the Login to Stripe Dashboard link in DPD, go to Settings -> Payment Methods in stripe, and enable/disable whichever ones you want to support from the available options.

An option you want is not available yet? We’re working to add new payment methods (Installment payments through Affirm, Klarna, Afterpay/Clearpay, alternate methods like Cashapp Pay, etc.) and we’ll announce when those are available to be enabled in your connected Stripe account soon!

Some Time Saving DPD Features you might not know about!

  • Chase@DPD
  • July 17, 2019
  • 3 Comments

Hi vendors, friendly online support guy Chase here, just wanting to put a spotlight on a few features we offer that I think many of you will appreciate if you don’t already use them.

Existing Customer Login Buttons

We’ve been rolling with the new download system for over a year now, but one thing I don’t see many vendors using is our Customer Portal login button. This is a button option you can post on your website or wherever to give existing customers easy access to all their purchases and downloads from your store. 

It’s available in regular link format and all of our other button types. Just pick Customer Portal for the Cart Action field on any DPD product button code page to get it, it’s not a product specific option.

Filtered Purchase Record Exports

I’ve been having quite a few vendors writing in to our support desk lately looking for ways to get purchase records for specific time periods or products and supply accountants with necessary data. 

For exports like this just head to the Orders page via the left menu of your DPD dashboard. If you need to filter for specific time periods or anything else click the Advanced Search Options link under the search bar to open the extra search options, enter your filters, Apply them, and you’ll have a nice chronological list of your orders that met the filter requirements.

You can then export that list by clicking the extra options button with 3 dots on it in the upper right side of the page to get the different export formats:

The Purchases option is self explanatory, it focuses on the individual purchases and includes all of the relevant purchase data your accountant might need. The Purchased Products option highlights when specific products were purchased and is better suited for things like looking at which of your products sold most at any given time.

The Product Quick Menu

We touched on this when it was released, but the quick menu is a handy tool that makes customer service and updating products much faster, and I love it so let me tell you about it again.

If you click Products in the left menu of your DPD dashboard you get your list of products. Clicking View on any product takes you to its Details page which has literally everything you could want to do to the product on it plus records, but usually you aren’t trying to do all the things and for those cases we added the little quick menu.

Right next to the View button you’ll note a little arrow button, if you click it you get a little dropdown with options to do product actions like: edit the product, manage purchase actions, add extra price points, send product updates, send free downloads, and grab button codes.

That’s all for now and I hope you’ve all had a lovely week so far! If you need anything at all just write us a support ticket anytime or find me on live chat (available 9am-5pm EST weekdays).

New Year, New Admin

  • Jason@DPD
  • January 7, 2019
  • 2 Comments

Last week we warned told people that we were releasing a totally redesigned admin and today we made good on our threat promise!

After hours of annoying database updates and migrations and a bunch of boring stuff that nobody really cares about we’re happy to share that the upgrade is complete and live!

We thought about showing you a bunch of screenshots of the new admin, but you can just log in and see it for yourself! Instead, here are some tips to help you get acclimated to the new layout:

New Admin Navigation Tips

The new admin has a simplified main navigation and we’ve reduced the 25+ items down to logical “modules” for each section. All the modules follow the this same design pattern:

  1. Module
  2. Primary action button and secondary action menu on the module “index” page

For example, to do anything with a product (create, edit, delete, get button code, copy, import, whatever) go to Product in the left menu, then either do the primary action on the page (create new product) or select your secondary function (like FTP import) from the menu at the top of the page. Or, open the product and do all existing product related functions there.

Store Options

We’ve consolidated store options that used to be in the theme and sprinkled around DPD in to two main menu items- Store Setup (store name, URL, contact emails, etc.) and Checkout which handles everything that used to be in theme, cart text blocks, store logo, policy pages, error pages, up-sell and cross sell text, etc. No more digging through 20 pages to find options!

Where did __________ go?!

We’re going to try to answer a few of these right off the bat to save everyone time!

  • Switch Store, Add new store —> Change Stores link at the top of the page
  • Add new product, FTP import, bulk edit products, deleted products —> Product page, menu at the top right
  • Purchases —> Orders
  • Import Customers, export customers —> Customer page, menu at the top right
  • Preferences Page —> Settings / Store Setup
  • Policies Page —> Settings / Checkout
  • Affiliate Options —> Affiliate menu item, store and global settings
  • Checkout Setup —> Settings / Checkout
  • Email Templates —> Settings / Store Emails
  • Theme —> Settings / Checkout
  • Individual page checkout settings —> Settings / Checkout

Having Trouble or want to give Feedback?

We’re in the process of updating all the KB articles and tutorial videos with the new admin, so if anyone has any questions on how to find anything or has any issues please yell at our support team via live chat or support ticket- they’ll be happy to help!

We welcome any and all feedback, good or bad. Please drop us a line, send us a chat, or leave us a comment here. We’ve already received a few suggestions and we’re going to do our best to tweak things to make them easier for everyone!

New Feature: Installment Payments for Products

  • Jason@DPD
  • June 19, 2018
  • No Comments

Today we’ve added the ability to create installment payment price points for your products in DPD.    This lets you do things like “3 easy payments of $29.99” or similar when selling your products.

Some Conditions to using Installment Payments:

  • Currently, installment payments are supported using PayPal Express Checkout and Stripe.
  • Installment payments are an optional price point on products and can be added to any existing or new product with a fixed price.  All products in DPD must be created with a fixed price first.
  • Installment Payments can only be used with buy now buttons as processors don’t support mixing installment and non-installment items in a multi-item checkout.

Continue reading New Feature: Installment Payments for Products

The All-New DPD Cart Plugin for WordPress

  • Jason@DPD
  • June 14, 2018
  • 2 Comments

This week we’ve released the all-new DPD Cart plugin for WordPress.  The DPD Cart Plugin 2.0 is available for automatic installation in the WordPress plugin directory and adds the following features to your WordPress site:

  1.  Adds the required DPD javascript to the blog header to power the Lightbox cart (optional) and product widgets.
  2. Adds a button to post and page visual editors to insert DPD buttons in your content.
  3. Adds a store page and individual product pages to your WordPress site.

Continue reading The All-New DPD Cart Plugin for WordPress

New Feature: Marketing Opt-In for GDPR Compliance

  • Jason@DPD
  • May 24, 2018
  • 5 Comments

This post has been updated on May 31 to address vendor feedback changes.

In addition to our previous policy changes for GDPR, this morning we’ve released a new “marketing opt-in” feature that displays a checkbox on the cart during checkout. If checkout is completed with this box unchecked, your buyer will not be sent to marketing integrations configured on your store.

Continue reading New Feature: Marketing Opt-In for GDPR Compliance

Outlook.com’s Silly New Inbox and Customer Emails

  • Jason@DPD
  • February 16, 2018
  • 3 Comments

Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren’t getting their emails.

Continue reading Outlook.com’s Silly New Inbox and Customer Emails

DPD Update: New Device Based download authorization… No more Reactivations!

  • Jason@DPD
  • December 7, 2017
  • 9 Comments

Today we’ve started rolling out a change to how DPD authorizes downloads for buyers. It’s a significant change and one that will lead to massive decreases in customer support requests from your customers asking for download reactivation.

That said, new can be scary so here is a breakdown of whats changing:

Continue reading DPD Update: New Device Based download authorization… No more Reactivations!