- February 23, 2018
- 1 Comment
One of the biggest things you can do to improve sales and give a professional appearance to your information products is have a great cover / product photo for your downloadable product. In the case of ebooks or PDFs, this means you need a cover you can use on your website, on your product in DPD to be shown in the cart and customer portal, and when marketing your product. In this post we’ll go over some options for creating covers and show you a simple workflow to create your own.
Continue reading Making Great eBook Covers on a Budget
- February 22, 2018
- No Comments
We often get asked how to integrate DPD with a WIX free website. WIX is a popular What You See Is What You Get (WYSIWYG) website editor because it has a free plan, you don’t have to know how to use HTML or CSS to make a website, and they have commercials on cable TV. This post will show you step-by-step how to use the DPD cart with WIX’s built in buttons.
Continue reading Sell Downloads on a WIX Free website with DPD
- February 16, 2018
- 2 Comments
Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren’t getting their emails.
Continue reading Outlook.com’s Silly New Inbox and Customer Emails
- January 17, 2018
- 5 Comments
In our previous update we introduced Device Based Activation as an upgrade to our old attempt based system, which created customer service issues for some vendors having to reactivate download links for customers.
We’ve had varying feedback from the thousands of vendors using our platform- everything from “thank you I’m so tired of reactivating customers” to “ugh this won’t work because I relied on the old system’s behavior in my sales strategy.” There was even some “this is new and I don’t like anything new I hate you now!” sprinkled in, much like we get with most updates.
Continue reading DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!
- December 7, 2017
- 9 Comments
Today we’ve started rolling out a change to how DPD authorizes downloads for buyers. It’s a significant change and one that will lead to massive decreases in customer support requests from your customers asking for download reactivation.
That said, new can be scary so here is a breakdown of whats changing:
Continue reading DPD Update: New Device Based download authorization… No more Reactivations!
- December 4, 2017
- No Comments
DPD vendors in the US will see a new popup when logging in to the DPD admin until Dec 14th. We’re showing this popup asking you take action to save Net Neutrality rules because it directly affects your ability to sell your downloadable content with DPD.
Continue reading Repealing Net Neutrality rules is bad for DPD vendors and their customers. Here is why.
- August 8, 2017
- 3 Comments
Harder, Better, Faster, Stronger
Over the past few months we’ve been working on setting up a new environment for DPD to run on that will be scalable, handle bursts in usage better using magical load balancers, be more secure and resistant to attack, and deliver better database performance when people do those really big customer and purchase list searches that used to seem to take forever.
I’m happy to say we’ve completed our migration of the DPD database, admin, cart, and ftp to our new expanded Amazon Web Services environment and everything is… fast. Like, really fast. You should see a noticeably faster admin and checkout for your customers immediately!
Continue reading We quietly made everything faster and better!
- April 24, 2017
- No Comments
On Wednesday, 26 April, 2017 at 9PM Eastern (Check time in your time zone) we will be performing a database migration on DPD that will lead to improved performance for all vendors and buyers.
Continue reading Scheduled Maintenance Event: Database Migration / Upgrade – 26 April, 2017
- March 8, 2017
- 8 Comments
I’m going to level with you guys: this update is pretty boring. Nothing here is of much consequence to the average user, so if you don’t like reading stereo instructions then you can probably skip this one. Its full of boring back-end bug fixes and minor changes and one fairly boring interface change. Still, I’m going to blog about it so people know we’re doing stuff behind the scenes!
Continue reading DPD Update: Basically like, the world’s most boring DPD update ever.
- December 15, 2016
- No Comments
In this update we’ve added a couple often requested features and added improvements to several areas of DPD.
Manual Purchase Creation
Vendors have asked for a way to create a purchase in DPD so that their offline sales, mail order sales, etc. can be accurately reflected in DPD and so they can send product updates to buyers who purchased through other channels. We’ve added a manual purchase creation page where you can build a purchase using existing products or a blank line item (useful for adding a service or other arbitrary charge), billing and shipping information, etc. Manual purchases will not charge the customer, but they will be reflected in your DPD sales stats and reports.
Continue reading DPD Update: Manual Purchase Creation, Edit Existing Purchases, More