New Help and Support Tools!

  • Jason@DPD
  • March 20, 2019

We’ve been working hard to make DPD easier to use and understand. We’ve recently updated our admin to a new, more logical layout with option consolidation and organization, and we’re adding new support tools to guide you along the way.

On-Page Guides and Tours

We’ve started adding on-page guides and tours to explain how to find things, what each item on the page does, and to help people accomplish common tasks we regularly get support questions about.

To open the on-page guides, click the little flag icon in the bottom right corner of the page:

A menu will open with the guides and tutorials available for that module:

These guides and tours appear right on the DPD page, highlighting fields and buttons and giving you extra information on what each thing does and how it’s used:

If you’ve decided I’m too boring and just want to bail out of a guide you can always click the “X” icon in the top right corner at any time.

Right now we’re working to add guides and tours to the top level page (usually the list page) for each module, so as you go to Products, Orders, Customers, etc. in the left menu you should see the icon.

If you don’t see an icon for a specific module we don’t have any guides available for it yet, but we’re working on it!

On-Page Knowledge Base Links

We’ve added links to most modules that go directly to the KB section that relates to that module. This should save everyone time looking up help or waiting for a support response.

For example, the KB link on the Products page links directly to the Working with Products page in the KB (which we’ve also reorganized to line up more cleanly with modules in DPD).

If you have advanced questions that aren’t answered by the on-page guides or just like reading through documentation that reads like stereo instructions then this is the link for you.

Live Chat / Support Tickets

Our dedicated live chat guy Chase is available Monday – Friday, 9AM – 5PM Eastern for live chat (except when he gets cranky and we have to let him go to the bathroom or eat).

You can get to the Live Chat interface from the orange tab in the bottom right corner of the screen:

If live chat is not available you’ll see a “Submit Support Ticket” message that will let you…. submit a support ticket. We’ll reply just as soon as we can!

We hope these changes make it easier to use and get help with DPD! We’re always looking for feedback on our changes, so drop us a line or post a comment and let us know what you think!

DPD Update: Some Customer Requests!

  • Jason@DPD
  • February 13, 2019

Now that our new admin is out the door and stable for everyone in this DPD update we’re adding some features and tweaks requested by our vendors!

Added Ability to Disable Sale Notifications for Free Checkouts

You can now disable sale notifications for free checkouts by turning them off from the vendor profile. Basically, you can get no notifications, notifications for free and paid checkouts, or just notifications for paid checkouts.

Sale Notifications ON + Free notifications OFF = only paid notifications

To get to the profile go to the top right corner of the screen in DPD and select vendor profile from the menu.

Added Product Update Emails for Tangibles

Some vendors used product update emails to communicate with buyers about tangible item pre-orders, production updates, etc. so we made them available for that product type.

Just like every other product type, you can send a product update from the product’s details page by going to Products in the left menu and then clicking on the product name.

Added Text Areas on Portal index and Portal Login Pages

Vendors wanted to be able to insert text on the customer portal pages just like every cart page, so we added above and below page body text areas for this page.

Edit all the text.

You can get to these new text areas (and all the other text areas) by going to Settings > Checkout and clicking the edit Text areas button on that page.

Added Affiliate Fields to Order->Create and Order->Edit

You can now manually specify an affiliate and commission due for manually edited and created orders. DPD doesn’t do any Automatic calculation since thats done at checkout, but you can manually specify a payout if needed.

Select Affiliate and set payout

Added Option to Use UPS Negotiated Rates

By default, DPD quotes the “published” rates for UPS. Some vendors have special rates negotiated with UPS. They now have the option of quoting those rates to customers during checkout. If you have negotiated rates and want to quote standard rates, leave the option turned off!

Updated French Cart Translations

A native French speaking DPD vendor provided us with better translations, so we updated them! We always try to use translations provided by our native speaking vendors when possible.

More New Admin Updates based on Vendor Feedback!

  • Jason@DPD
  • January 29, 2019
  • 1 Comment

We’ve received feedback from many vendors about the new admin and its been mostly positive, but a few have asked us for tweaks here and there to make their life easier. In this update we have another round of minor changes to make things easier for everyone!

Made it easier to disable Integrations and Payment Methods

Previously form validation (making sure all the fields were filled out correctly) required API keys, etc. filled out in integrations and payment methods even if you were just trying to disable them on your store.

This wasn’t ideal, for example if you wanted to remove your credentials from DPD, so we made it where you can save them them as disabled with blank fields. If the integration is enabled you still need to fill out the required fields to make the integration or payment method work (because why would we save an active integration in a non-working state?) but now you can disable them and leave fields blank.

Mobile Layout Tweaks

With the new admin we’re trying to move the entire DPD admin to a mobile friendly layout that works on phones, iPads, etc. We’re about 80% there (some of the data tables are big and we’re working on getting them mobile friendly) and we’ve done some tweaks to button layout, etc. so that everything lines up and wraps correctly on mobile devices.

Specifically, we’ve fixed the button layout for saving pages on mobile, which was a little wonky, to use “block” buttons on small devices:

Easy clicky buttons on the small screens, natch.

This update wins the award for “the most work that nobody will notice” with 482 changes just to make buttons look a little different.

More Key Product Improvements

Vendors use DPD to deliver product keys it for a multitude of uses- delivering activation keys, phone card codes, gift card codes, keyed URLs as unique links, coupon codes, and all sorts of other things.

In the last update we added a key count display to the product list to make it easier for key sellers to see how much key inventory they had left:

Color Coded Key Inventory display on product list

This was great, but for vendors who deliver the same key to every customer or keys generated at an external URL or with Aquatic Prime it was annoying- it would show a red 1 or 0. So, we fixed that by adding different icons for “deliver the same key to everybody” and external methods and added helpful tooltips to tell you whats going on with product keys:

“Infinity key” for deliver the same to everyone and a “server key” for external generation!

Per Product Key Inventory Warning Threshold

We also added a per-product low key warning threshold, so you can manually override DPD’s sales velocity based warnings and set your own limit:

This field is optional- you can leave it blank or 0 to use DPD’s built in sales velocity based 7 day warning threshold.

Quick Actions Menu added to Product List

Based on popular demand, we’ve added a quick actions menu to the product list so you can jump right to a product’s specific task:

Jump right to what you need with the new Quick Actions menu.

You can still click on the product name or View button to see product detail and see everything about a product including stats, past product updates, existing fulfillments and price points, etc. but hopefully this makes basic tasks for people that know exactly what they want to do quicker and easier!

Other Minor Tweaks and Changes in this update:

  • Fixed the expired account message on the Dashboard when you no longer have a DPD subscription
  • Fixed a misplaced form tag on vendor/manageaffiliate
  • Made the Zapier link on integrations open in a new tab/window
  • Removed some dummy text that made it in to production on one obscure tooltip on one page that we’re pretty sure nobody ever noticed.
  • Depreciated 2CheckOut because even though they account for 0.059% of checkouts they are responsible for waaaaaay more than that in support requests, they have 3 different systems and it’s a crap shoot which one people are on, and their support desk will only send us canned responses.

New Admin Updates Based On Vendor Feedback

  • Jason@DPD
  • January 10, 2019
  • No Comments

We’ve had mostly positive feedback from vendors since launching the new admin earlier this week, but there have been a few bugs and a couple user interface issues we needed to address. We’ve been continuously releasing updates this week as things pop up, so here is a rollup of changes we’ve made:

More Transparent Product Key Inventory

A vendor wrote in and told us how important it was to be able to see available key inventory from the product list and suggested some changes to make his and all “key sellers” lives easier so we implemented them!

For products that deliver product keys, we now display the available key number with a color coded icon for inventory status on the product list and product detail page:

Red icon for no keys, yellow for less than 10 keys, and green for more than 10!

Easier to Find “Send Free Download” button

Before the redesign there used to be a button on the product detail page to send a free download to someone. We’ve received a lot of tickets asking where that went (we put it in the action menu button at the top) so to make life easier for everyone we’ve added the button back to the product detail page.

Now you can send free downloads like a madman without going in the menu!

Other Bug Fixes and Minor Changes

  • Fixed some buggered CSS in the affiliate mini-site from the update
  • Moved export button on reports pages to the top
  • Added some back buttons to purchase transaction detail pages
  • Fixed a bunch of minor styling inconsistencies on various pages
  • Fixed the send free download “success!” page style
  • Fixed an issue with affiliate link codes not generating properly
  • Increased global text size based on vendor feedback
  • Increased global gray text contrast based on vendor feedback
  • Fixed the affiliate / vendor mode switcharoo.
  • Made the product “bulk edit” page search field label more descriptive of its capabilities (hint: it searches everything on the page)

New Year, New Admin

  • Jason@DPD
  • January 7, 2019

Last week we warned told people that we were releasing a totally redesigned admin and today we made good on our threat promise!

After hours of annoying database updates and migrations and a bunch of boring stuff that nobody really cares about we’re happy to share that the upgrade is complete and live!

We thought about showing you a bunch of screenshots of the new admin, but you can just log in and see it for yourself! Instead, here are some tips to help you get acclimated to the new layout:

New Admin Navigation Tips

The new admin has a simplified main navigation and we’ve reduced the 25+ items down to logical “modules” for each section. All the modules follow the this same design pattern:

  1. Module
  2. Primary action button and secondary action menu on the module “index” page

For example, to do anything with a product (create, edit, delete, get button code, copy, import, whatever) go to Product in the left menu, then either do the primary action on the page (create new product) or select your secondary function (like FTP import) from the menu at the top of the page. Or, open the product and do all existing product related functions there.

Store Options

We’ve consolidated store options that used to be in the theme and sprinkled around DPD in to two main menu items- Store Setup (store name, URL, contact emails, etc.) and Checkout which handles everything that used to be in theme, cart text blocks, store logo, policy pages, error pages, up-sell and cross sell text, etc. No more digging through 20 pages to find options!

Where did __________ go?!

We’re going to try to answer a few of these right off the bat to save everyone time!

  • Switch Store, Add new store —> Change Stores link at the top of the page
  • Add new product, FTP import, bulk edit products, deleted products —> Product page, menu at the top right
  • Purchases —> Orders
  • Import Customers, export customers —> Customer page, menu at the top right
  • Preferences Page —> Settings / Store Setup
  • Policies Page —> Settings / Checkout
  • Affiliate Options —> Affiliate menu item, store and global settings
  • Checkout Setup —> Settings / Checkout
  • Email Templates —> Settings / Store Emails
  • Theme —> Settings / Checkout
  • Individual page checkout settings —> Settings / Checkout

Having Trouble or want to give Feedback?

We’re in the process of updating all the KB articles and tutorial videos with the new admin, so if anyone has any questions on how to find anything or has any issues please yell at our support team via live chat or support ticket- they’ll be happy to help!

We welcome any and all feedback, good or bad. Please drop us a line, send us a chat, or leave us a comment here. We’ve already received a few suggestions and we’re going to do our best to tweak things to make them easier for everyone!

Coming Next Week: All New Vendor Admin

  • Jason@DPD
  • January 2, 2019

We’re making this post ahead of the update (scheduled for Monday, Jan 7th) so everyone will have a bit of a heads up before the log in and everything looks different. We know change is kinda scary, but we promise this one is a good one. We’ve made it easier to find things, cleaned up the design and navigation, and gave everything a modern facelift!

Simplified Navigation

DPD’s navigation was getting cluttered with years of adding new features to our top-level navigation menu. Most stores had over 25 menu items in the main menu alone, and then sometimes multiple sub-pages and menus to get to the option you needed. It was a real drag, and features are cool and all but if you can’t find them when you need them that’s no good either.

So, we’ve cleaned that up quite a bit!

The new navigation shows what module you’re working in at a glance so you don’t get lost and is greatly simplified so you’re not spending 30 seconds scanning through a giant list of options trying to find the thing you need.

Primary and Secondary Actions

We’ve also refined navigation within modules- Instead of having 4 or 5 top level navigation links for product related functions, now you simply go to the Product list and either do the primary action (the green button) or open up the secondary action menu to do other things.

This same “primary action button, secondary actions menu” system is used throughout DPD. For example: the product detail page which is now the one-stop shop for all product related functions. We’ve tried to make all interactions in DPD linear, with a clear straight line to what you want to do instead of 3 different ways to get to a specific option.

Store Option Consolidation

Previously, we’ve been tacking on checkout options on the theme. You want to turn on the coupon field? You had to go to Theme > Edit Current Theme > Find and open the the checkout page options > Edit and save.

This was terrible for a number of reasons, mainly that it was impossible to find anything and you had to write us a support ticket to figure out where to turn on core functionality of DPD.

So, we fixed it! Now all checkout settings are on a page thats under Settings > Checkout. I know, crazy right?! No more clicking 3 layers deep in to the theme system and going through 12 pages of options to find the one you want.

We’ve also consolidated options like the actual store theme, store policies, error page messages, cart page text blocks, etc. to this page to further reduce menu items and places you have to look.

A million other updates too!

We’ve moved the customer view to a timeline layout that lets you see when notes and purchases were made in chronological order, and added stats like Lifetime Value (LTV) and lifetime purchases. We also try to pull in their Gravatar if they’ve set one up so you can put a face with a name, as shown by the ruggedly good looking customer below.

Pages like the Payment Methods page and Integrations page are cleaned up and easier to read and interact with and reflect how most people use DPD.

All in all, this update has touched every single page of the DPD vendor admin and we’ve spent hundreds of hours of development time working on it. We hope everyone likes it! As always, if anyone has a question about where to find something, needs to report a bug, or just general feedback please send us a support ticket or start a live chat from the admin and we’ll do our best to help!

Certificate Update and a Storm’s a-comin!

  • Jason@DPD
  • September 13, 2018
  • 1 Comment

Just a quick note to let you know about two important issues-

Certificate Update

Google Chrome has deprecated  trust in the Symantec certificate authority.  Because of this, we’ve updated our SSL certificates to prevent errors showing to Chrome users.

You don’t have to do anything here- it’s already done.  A few vendors have written in about it and we just wanted to let everyone know that we’ve handled it and it will not be an issue with DPD service.

Hurricane Florence

DPD has offices in North Carolina and Georgia on the US east coast.   As you probably know from the news, a significant hurricane is about to plow in to the east coast, and extreme weather is expected across the region with high amounts of rainfall, flooding, and sustained high winds.

First of all-  DPD and your stores and products are safe.  DPD uses redundant cloud based and physical servers in industry leading data centers and there is no chance they’ll get flooded in a basement somewhere, so rest easy 🙂

That said, our support and development teams are in these states.  Due to the impending hurricane and weather events outside of our control (power loss, internet loss, cell phone networks down or overloaded, etc.) our support staff may be unable to respond to support requests or be available for live chat during the weather event.  If you send in a support request once the storm hits Friday there may be a longer than usual delay to get a response. 

Please know that we’ll respond to all requests as soon as we can!  Thank you in advance for working with us during the storm!

New Feature: Installment Payments for Products

  • Jason@DPD
  • June 19, 2018
  • No Comments

Today we’ve added the ability to create installment payment price points for your products in DPD.    This lets you do things like “3 easy payments of $29.99” or similar when selling your products.

Some Conditions to using Installment Payments:

  • Currently, installment payments are supported using PayPal Express Checkout and Stripe.
  • Installment payments are an optional price point on products and can be added to any existing or new product with a fixed price.  All products in DPD must be created with a fixed price first.
  • Installment Payments can only be used with buy now buttons as processors don’t support mixing installment and non-installment items in a multi-item checkout.

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