Outlook.com’s Silly New Inbox and Customer Emails

  • Jason@DPD
  • February 16, 2018
  • 1 Comment

Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren’t getting their emails.

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DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!

  • Jason@DPD
  • January 17, 2018
  • 5 Comments

In our previous update we introduced Device Based Activation as an upgrade to our old attempt based system, which created customer service issues for some vendors having to reactivate download links for customers.

We’ve had varying feedback from the thousands of vendors using our platform- everything from “thank you I’m so tired of reactivating customers” to “ugh this won’t work because I relied on the old system’s behavior in my sales strategy.” There was even some “this is new and I don’t like anything new I hate you now!” sprinkled in, much like we get with most updates.
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DPD Update: New Device Based download authorization… No more Reactivations!

  • Jason@DPD
  • December 7, 2017
  • 9 Comments

Today we’ve started rolling out a change to how DPD authorizes downloads for buyers. It’s a significant change and one that will lead to massive decreases in customer support requests from your customers asking for download reactivation.

That said, new can be scary so here is a breakdown of whats changing:

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Repealing Net Neutrality rules is bad for DPD vendors and their customers. Here is why.

  • Jason@DPD
  • December 4, 2017
  • No Comments

DPD vendors in the US will see a new popup when logging in to the DPD admin until Dec 14th. We’re showing this popup asking you take action to save Net Neutrality rules because it directly affects your ability to sell your downloadable content with DPD.

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We quietly made everything faster and better!

  • Jason@DPD
  • August 8, 2017
  • 3 Comments

Harder, Better, Faster, Stronger

Over the past few months we’ve been working on setting up a new environment for DPD to run on that will be scalable, handle bursts in usage better using magical load balancers, be more secure and resistant to attack, and deliver better database performance when people do those really big customer and purchase list searches that used to seem to take forever.

I’m happy to say we’ve completed our migration of the DPD database, admin, cart, and ftp to our new expanded Amazon Web Services environment and everything is… fast. Like, really fast. You should see a noticeably faster admin and checkout for your customers immediately!

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DPD Update: Basically like, the world’s most boring DPD update ever.

  • Jason@DPD
  • March 8, 2017
  • 8 Comments

I’m going to level with you guys: this update is pretty boring. Nothing here is of much consequence to the average user, so if you don’t like reading stereo instructions then you can probably skip this one. Its full of boring back-end bug fixes and minor changes and one fairly boring interface change. Still, I’m going to blog about it so people know we’re doing stuff behind the scenes!

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DPD Update: Manual Purchase Creation, Edit Existing Purchases, More

  • Jason@DPD
  • December 15, 2016
  • No Comments

In this update we’ve added a couple often requested features and added improvements to several areas of DPD.

Manual Purchase Creation

Vendors have asked for a way to create a purchase in DPD so that their offline sales, mail order sales, etc. can be accurately reflected in DPD and so they can send product updates to buyers who purchased through other channels. We’ve added a manual purchase creation page where you can build a purchase using existing products or a blank line item (useful for adding a service or other arbitrary charge), billing and shipping information, etc. Manual purchases will not charge the customer, but they will be reflected in your DPD sales stats and reports.

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Zapier support is out of Beta: Integrate DPD with 700+ apps!

  • Jason@DPD
  • September 15, 2016
  • 1 Comment

zapier-logo-blogZapier is a tool for non-technical people to easily connect together web apps. Zapier has both free and paid plans based on the number of integrations you set up and the frequency that they’re checked for updates.

What can you do with Zapier and DPD?

Zapier supports over 700 popular CRM, Accounting, communication, and task management tools. You can pass your customer and sales data to any one of these apps using an easy point and click interface, harnessing the power of the DPD API without having to write a single line of code.

Zapier CRM Apps

Some examples of what you can do with DPD and Zapier

We’ve created a few pre-configuered shared Zaps based on what vendors often request integration with:

But thats not all you can do with DPD and Zapier! DPD can connect and share sales data with any of the 700+ supported apps using custom setups you create using their easy point and click interface. You can learn more by visiting DPD’s page on the Zapbook.

Getting started with DPD and Zapier:

We have a full KB article on Using Zapier with DPD with screenshots and more in the DPD knowledgebase, but here are the basic steps:

  1. Go to DPD’s page on the Zapbook
  2. You can choose one of our suggested Zaps, or browse the Zapbook for other services to integrate with
  3. Connect your DPD account to Zapier using your DPD username and the API key from your DPD profile page
  4. Create new Zaps by matching up DPD sales data with fields in your external apps, or use one of our shared Zaps to get started.

Need Help?

You can always send us a support ticket through the support link in your account or DPD knowledgebase. We’ll add more shared Zaps based on your feedback too, so if you have questions about integrating a specific app with DPD using Zapier we’ll be happy to take a look and get a shared Zap set up to help you out!

DPD Update: Test Credit Card Processor and Customer Notes

  • Jason@DPD
  • July 13, 2016
  • No Comments

In this update we’ve added two new often requested features and several bug fixes.

Test Credit Card Processor

We’ve often been asked for a test credit card processor so vendors can privately test their products and stores. In response, we’ve added a test credit card processor, available under Payment Methods in the left menu, that you can activate to complete test checkouts.

Test Card Processor in Payment Methods

When the test card processor is activated it automatically generates and displays a unique card number to be used for testing checkout. This is the only card number that will work with your store. This is to prevent random people from using published test card numbers from Visa, Mastercard, etc. to get your products for free.

Generated Card Number

We place warnings all over the DPD admin and cart when the test processor is active. Obviously, it goes without saying that when a test processor is active you won’t collect any money for product sales and it should be disabled before going live.

Cart Test Mode 1

Cart Test Mode Payment

When you are done using the test card processor, simply return to payment methods, edit the test processor, uncheck the “enabled” box, and save to disable.

The test card processor works for older v2 stores, the current responsive cart theme (v3), and subscription stores.

Customer / Purchase Notes

Another often requested feature that we added are customer and purchase notes. Vendors can now enter notes on a specific purchase or customer record and they’ll be recorded in DPD for later reference. Notes are for vendor eyes only- they are not public or published anywhere outside of your account.

Notes entered on a specific purchase are shown on that purchase’s details page.

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They are also shown on the customer page, with a link to the purchase they were entered on. Customer notes (unrelated to a specific purchase) can be added on customer page too. They’ll display without a related purchase ID link.

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You can edit and delete notes as needed, and you can create as many notes on a customer or purchase as you like. We hope this feature will make customer service tasks and internal tracking easier for vendors.

Other minor changes and bug fixes in this release:

  • Tweaked back button behavior on Buy Now buttons
  • Improved flow validation during checkout
  • Updates to the Stripe gateway
  • Fixed a display issue on subscription ended timestamp
  • Performance improvements on the send product update feature
  • Fixed missing currency display on purchase/list
  • Fixed password label on login page for Chrome browser
  • Updated cart translations to include previously untranslated strings and new features
  • Updated the favicon on the cart
  • Performance improvements to the PDF stamper