DPD Blog

We're happy to announce that DPD is now integrated with ConvertKit, a powerful email marketing platform for bloggers, eBook marketing, and eLearning / courseware. ConvertKit has unique automation features to send series of drip emails based on powerful automation rules, as well as support for sending one-off broadcasts to subscribers on demand. They also have a series of pre-made automation blueprints with sample automation flows to get you started quickly. DPD will automatically send your store's customers to ConvertKit upon completion of checkout and tag the subscriber with your ConvertKit tag of choice. This lets you follow up on your sales with a series of marketing, training, or support information. Add The ConvertKit integration to your store: 1. Log in to DPD and go to Integrations in the left menu 2. Add the ConvertKit integration to your store 3. Log in to ConvertKit and go to your Account page. Copy...

Product Upsells Today we released our new product upsell feature. This feature lets you configure an upsell product to be offered when one of your products is added to the DPD cart or during instant checkout. This encourages your customers to spend more and increase your cart totals! For each product in DPD you can configure the following: 1. The Upsell Product to be offered from your currently available products. 2. The Upsell Message to be displayed, such as "Upgrade to the Deluxe version for $3 more!" You can view a demo of the new Product Upsell Feature on our product demo page. Store Policy Support DPD now supports store policies to be displayed in the footer of every page of your DPD hosted cart and checkout. This is for compliance with some processors and merchant account providers and to better protect vendors. Once configured from the Policies menu item...

About a million years ago in internet time we released the first version of the DPD cart. It was pretty awesome for the early 2000's, but the internet (and DPD!) have moved on. We've since released the v2 cart in 2011 and the v3 cart this year, which adds a whole slew of new features, responsiveness, and better customization. When we released these new versions we never forced anyone to upgrade. This lead us to having vendors using 3 different versions of DPD, some of which (v1 and v2) are barely supported anymore. It's a bit of a support and development nightmare. Automatic Version Upgrade! Well, today marks the end of the v1 cart for everyone. We loved you baby, but we've moved on with our lives. All active v1 carts have automatically been upgraded to the v3 cart. Vendors don't need to do anything but enjoy the more reliable,...

As most of you are already aware, PayPal will be upgrading the SSL certificate for www.paypal.com to SHA-256 on 9/30/2015 and has been sending out notices to pretty much everybody that uses their service. What DPD is Doing Our developers have known about this change for months and have taken the necessary action to accommodate it. What You Need to Do Nothing! We've taken care of this so you can all relax. If you have further questions please feel free to write in a support ticket or talk with us on livechat.

We're putting the finishing touches on a massive service improvement to DPD that will completely change the way we authorize and deliver product files. We understand that many people are resistant to change, but the advantages of the new system we're prepping for release are overwhelmingly positive for both the vendor and consumer and we're excited to start this series of posts explaining the new system. How DPD Works Now: Time and Attempt Based System DPD currently lets the vendor set two options that controls how buyers can download their products- Time Limit and Attempt Limit. This is basically how every other service works too. Time Limit: How long the download links should remain active. This can be set as anything from 24 hours to unlimited. Attempt Limit: How many download attempts (clicks of the download button) that can take place before it is deactivated. Once either of these limits...

This morning the Softlayer datacenter where DPD's primary servers are located experienced power loss. The Softlayer datacenter has both battery and backup generator backup power supplies, but the automatic transfer switch for the backup generators failed, resulting in DPD's servers losing power when the backup battery supplies were exhausted. This resulted in an unclean shutdown of DPD's primary database server. As a result, the database was corrupted on disk. DPD maintains regular backups of database data and we immediately worked to restore the latest backup that happened approximately 39 minutes before the power loss event. DPD is now up and fully operational. We are working to restore the missing data that happened between the time the last backup happened at 6:25 AM EST and the power loss event at 7:04 AM EST. We hope to restore this data within the next 24-48 hours but we'll need to extract the data...

In this update we've added the ability to add multiple quantities of individual products to bundles. This will be great for selling volume licenses and product keys with a quantity discount. We also squashed a couple bugs related to the new Proof of Delivery page and Subscriber Areas. Bundles Support Multiple Quantities When adding items to bundle products vendors can now specify a quantity for each line item in the bundle. If a component product contains product keys and there are multiple quantities added, DPD will deliver that number of product keys. A possible use for this is selling bulk licenses at a discounted price without having to use coupons or hidden price points. You could create a key product for $10 and then create a bundle that contains 5x that key product for $45, for example. To add quantities to new or existing bundle products you simply need to...

Last night PayPal notified of a policy update, effective July 1, 2015, that included a number of changes to their User Agreement, Acceptable Use Policy, and Privacy Policy. Intangible Items Added To Buyer Purchase Protection The most important change to sellers of intangible items such as games, software, ebooks, music, or audio files is that they are now extending Purchase Protection to buyers of intangible goods. Section 13.3 We are increasing the scope of PayPal Purchase Protection to now include coverage for intangible items. More importantly, while they are extending Purchase Protection to buyers, they are not extending Seller Protection. Section 11.4 Although we are expanding PayPal Purchase Protection to buyers for intangible items, Seller Protection will not apply to intangible items. We are including a note in this section about this. In addition, we are adding a definition of Proof of Delivery for intangible or virtual items or services...

This weekend we released support for subscription areas in DPD. Vendors can now create their own DPD hosted subscriber "mini-site" and sell recurring subscriptions for access to content. This massive update includes many new features enabling you to sell access to scheduled content, drip feed subscriptions, and paid podcasts. Based on the feedback and usage of our limited private beta of subscription stores we have modernized the subscriber area, added numerous features such as search, archives, better subscriber management, and an all new post interface, and changed the layout of content both in the admin and subscriber area for better readability. The Subscriber Area The all new subscriber area features a responsive design like our cart and checkout and layout optimized for readability and the way subscribers consume content. Subscriber Index The subscriber index is the first seen after subscribers log in. It has the first post in full, with...

DPD now integrates with ActiveCampaign and passes customer info from your DPD store to the ActiveCampaign list of your choice when a purchase is made. Setup only takes a couple minutes and works through ActiveCampaign's API method for reliability and ease of use. Other (minor) Changes in this update: Fixed a sort order bug affecting the country list on older carts Moved subtotal above the discount in v3 carts Fixed formatting on user/support page. Added select-to-text input on billing state inputs