DPD’s primary servers are located in the Softlayer Washington, DC Datacenter. At approximately 1:30PM they had a fiber optic cable damaged that resulted in 6 minutes of downtime. As they are completing repairs there has been poor network performance connecting to the DPD servers. This impacts all DPD services including mail, product downloads, and the vendor admin.

Status updates are being posted to the two primary Softlayer twitter accounts:

https://twitter.com/SoftLayerNotify
https://twitter.com/SoftLayer

Aug 26, 2014 1:26 PM EST: 6 minutes of downtime when fiber cable was cut. Because of the short downtime period, this was not a critical event.

Aug 26, 2014 1:32 PM EST: All DPD services restored. Our server and data were not affected- this is a network issue with the cables between data centers.

Ongoing: Softlayer Update: “Until WDC01 redundant links are completely restored, customers may experience higher than normal network latency and some packet loss.”

DPD posted a notice in the DPD admin and company twitter accounts.

Aug 26, 2014 4:00 PM EST: Softlayer Update: “Fiber crews are replacing the severed network link between WDC01 and WDC02. This work is expected to take several hours to complete.”

Aug 26, 2014 10:31 PM: Softlayer Update: “The crews encountered difficulty in pulling the cable through the conduit, so the repair has not been completed yet.”

Aug 27, 2014 1:00 AM: Performance seems to be improving. There is no Softlayer update at this time but we are monitoring network traffic to the DPD servers and throughput is rising.

Aug 27, 2014 10:45 AM: Softlayer announced that the repairs were completed. We’re still experiencing latency issues and we’re working with the provider to address them.

Aug 27, 2014 12:38 AM: All network issues are resolved.

Summary:

1. A major fiber optic interconnect was severed at the SoftLayer datacenter in Washington, DC where DPD’s primary servers are located. This resulted in a 6 minute period of downtime while switching to backup lines.

2. While SoftLayer was repairing the severed line, all DPD traffic was moving over backup lines that struggled with the capacity, leading to poor DPD performance for about 23 hours.

3. The line was fixed. After several hours the traffic was returning to correct levels as it was re-routed back to the primary lines and bottlenecks were addressed.

Total time on error was 6 minutes.

Total time for degraded performance was 23.5 hours.

Today we released an update that changes the way we charge credit card transactions to prevent double submits of payment information resulting in double charges.

Authorize + Capture Flow for Credit Card Transactions

This change is somewhat technical and should be invisible to buyers but will address an important support issue affecting credit card users.

DPD has always used javascript to prevent double submits of the payment form in the DPD cart. However, recently there have been more and more timeouts when submitting charges to mainly Paypal Payments Pro where their site would fail to load (outside of DPD’s control), the buyer would give up and reload the page defeating any javascript we could do, and submit a duplicate charge.

The change released today now splits Authorize (to see if the funds are available) and capture (to actually charge the card) in to two separate transactions. This lets us double-check to see if there is more than one capture being sent for a transaction and cancel any duplicates before they are charged.

The end result should be no more double charges for customers even if the payment processor (PayPal, Stripe, Authorize.net, etc.) time out.

Extra Sale Notification Email Integration

Another often requested feature, We’ve added an integration that lets you send an extra sale notice email to anyone you choose on a per-store basis. This email is the exact email that the account owner gets if they select the “Send sale notice emails” option in their profile.

This is a per-store setting and you can add as many extra sale notice emails as you like.

In this update we made an improvement to the DPD affiliate system as well as added a couple features to the admin that vendors have been requesting.

Per-Product Affiliate Links

You can now enter a product URL on Product -> Edit and we’ll provide a per-product hoplink to your affiliates that leads to that URL in their affiliate control panel.

To give your affiliates per-product hoplinks:

1. Log in to DPD
2. Go to Products in the left menu to open your product list
3. Edit the product you want to add a product URL to
4. Enter the product’s full URL in the field provided and save.

Your affiliates will see, below the website hoplinks, any product specific hoplinks you have configured:

A Word about the affiliate system in DPD

We know that there are many features that need to be added to the affiliate system in DPD to make it a robust, full featured system.

The affiliate system is the oldest code in DPD, written back in the days before stores or even the cart existed.

We are working on an entirely new, full featured affiliate platform to replace the current one. This feature was added into the existing system because it was causing a major headache for many vendors, but our primary focus is the new system that will replace the current one. This is why there are not many affiliate updates at this time- we’re focusing our resources on the new and improved system.

Please, bear with us while we work on this huge improvement to DPD

Other Changes in this Update:

• Added a Coupon Name filter to the Purchase list
• Updated the coupon report to use the new coupon name filter as well as the coupon code filter for doing lookups
• Added a language template global you can use in all cart text areas
• Made purchase reactivation use the customer record email, not the purchase record
• Fixed the sort on import from FTP list in file fulfillments to use name sort order
• A few stability and performance tweaks related to our new hardware migration / platform improvements

We have completed our maintenance event and upgraded primary hardware.

We published a time of 2 hours to be on the safe side, but the total time this impacted access to the DPD site was just 36 minutes.

We generally only have a hardware event like this every other year or so to upgrade critical hardware and keep things current. All vendors should experience performance improvements throughout the DPD admin.

Sunday Jun 29, 10:00 PM EDT / 2:00 AM GMT.

Starting at 10:00 PM EDT (2:00AM GST) on Sunday, June 29th we will be performing a critical infrastructure upgrade to DPD servers. This upgrade, which will involve moving a critical database and web server, will result in up to 2 hours (hopefully less!) of downtime for some or all vendors during the move.

See what time 10:00 EDT is in your time zone

10:00PM EDT is historically our lowest traffic time across the entire platform so this upgrade will impact the minimum of customers.

Vendors can expect the DPD admin, their shopping carts, and products to be unavailable during some or all of this time. We will have all staff on hand during this upgrade and we will complete it as quickly as possible.

We apologize for the inconvenience this will cause, but this critical upgrade must be made to keep the service reliable for all vendors and customers.

This weekend we released an update to our Reports module that adds several new report formats and greatly expands DPD’s sales reporting capabilities. All reports can be exported to CSV for offline manipulation in Excel, your own accounting program, etc.

You can access these reports using the Reports link in the left menu, then selecting which report you would like to view from the list.

In addition to the Purchases and Customer lists that are filterable, we have now added the following table-based reports:

Sales Report

The new sales report lets you generate a table showing your sales between specific date ranges, grouped by date, week, or month. You can also show specific order statuses, so you could generate a refund report, etc.

Using the cross-linked columns you can drill down for each item to view the purchases for the time period or the products that were purchased in that time period using the products purchased report, described below.

Products Purchased Report

You can show all items that were sold within a specific date range with this report. You can also limit it to specific order status such as “only refunded” like the Sales Report.

From the products report you can go directly to the product in question as well as drill down to the purchase list for orders that only contained that product in the given report range.

Coupon Usage Report

The coupon usage report shows your coupon usage in a specific date range (or all time). For each coupon code it will show the number of times used, the total discounts given for the coupon, and the total sales for transactions that used that coupon.

From the coupon usage report you can go directly to the coupon, or view all purchases that used that coupon in the given date range.

Tax Report

To help with sales tax and VAT reporting, the tax report shows all tax monies collected for a given period. The report gives each tax on its own line for a given period. For example, if you collect Sales Tax, GST, and PST tax doing a 30 day lookup will show 3 lines, one for each tax class.

Report Usage

Using the reports together yields powerful results. For example, you can do a Sales Report lookup to find your best week, then click on the products column for that month to move over to the same lookup on the Products Purchased report to see your most popular products. All the reports are designed to work together, letting you drill down to a specific purchase if need be.