DPD Blog

This weekend we released an update to our Reports module that adds several new report formats and greatly expands DPD's sales reporting capabilities. All reports can be exported to CSV for offline manipulation in Excel, your own accounting program, etc. You can access these reports using the Reports link in the left menu, then selecting which report you would like to view from the list. In addition to the Purchases and Customer lists that are filterable, we have now added the following table-based reports: Sales Report The new sales report lets you generate a table showing your sales between specific date ranges, grouped by date, week, or month. You can also show specific order statuses, so you could generate a refund report, etc. Using the cross-linked columns you can drill down for each item to view the purchases for the time period or the products that were purchased in that...

One of the least known and understood features of DPD, multiple price points allow you to sell the same product for multiple prices. How Multiple Price Points Work There are a few basic rules with multiple price points: All price points for a product deliver the same product, they just charge a different price Anyone with the price point buy URL can purchase the product for that price When you create a product in DPD, you set the "default" price. Alternate price points override the default price and can be higher or lower. If an alternate price point is deleted, DPD will redirect any buyers who visit that price point URL to the default price of the product. Alternate price points are not displayed on the cart index or anywhere else- they are effectively "hidden" prices. You can selectively disable the affiliate system for any price point, so if you...

One of the most frequent questions we get at the helpdesk is how to set up and sell a preorder product. We specifically designed many DPD features, working in concert, with smooth and easy selling of pre-order products in mind. This in-depth guide will explain step-by-step how to create and run a pre-order sale. There are 4 basic steps to selling a pre-order product: 1. Create the pre-order product in DPD before you have your product file 2. Sell the pre-order product on your website 3. Release your actual product on launch day 4. Send the actual product to the previous buyers of the pre-order. This guide assumes you have a DPD account with a store already set up with a payment processor and ready to go. If you have not created a DPD account and completed the new store setup wizard to activate your first store, please do so...

We're happy to announce that we now support Pin Payments for our customers in the AU. Pin Payments allows you to seamlessly integrate payment processing into your DPD checkout. Pin Payments gives you the everything you need to accept card payments from your customers without forcing your customer to leave the DPD cart to go to a 3rd party hosted payment page- less friction, more conversions. Pin pricing is currently 3% + 30c per transaction and there are no monthly fees, minimums, or hidden costs. Pin does payouts on a rolling 7 day schedule and is targeted at the Australian market. Setup is extremely simple- just copy and paste your Live Secret API Key from your Pin account to DPD and save. That's it! Setting up Pin Payments with DPD

Our server is currently under a denial of service attack. This means that an attacker is flooding some of our IP addresses with garbage requests and preventing us from serving cart pages for legitimate requests. The primary IPs affected include the *.dpdcart.com domain and service to the admin panel is not currently affected. However, because the dpdcart.com domain is affected this does affect adding products to the cart and checkout. We are working with our datacenter to mitigate the attack, including installing network appliances designed to stop these types of attacks, and we hope to have service restored for everyone shortly. We will be posting updates to Twitter and here as they happen. 10:40AM Update: Services are being restored now. Change should propagate over all affected IP addresses over the next few minutes. 12:30PM Update: A Cisco threat mitigation appliance has been installed and networks where the attack are originating...

Effective immediately the newsletter feature is removed from DPD. We added the ability for vendors to send newsletters to their customers several months ago because we thought it would be a swell feature for stores just starting out. Then we added the ability import customers, which made it SUPER EASY to use DPD to import an unlimited number of people and send bulk spam for the low, low price of $10/mo. When you send spam through DPD our SMTP (outgoing mail) provider blacklists your domain. That means all the mail that DPD sends on behalf of you–including product activation emails to your customers, product updates, ship notifications for tangible goods–are also blacklisted and will not be sent. When this happens we have no choice but to terminate your account because we can no longer provide the service for which you pay for. Recently we've had to close a number of...

This week's DPD update brings an often requested feature and a number of performance improvements and small tweaks. Refunds from inside DPD Vendors can now process full or partial refunds for credit card and PayPal Express Checkout transactions directly from the purchase page in DPD. DPD supports refunds for the following processors: Stripe Authorize.net SagePay PayPal Website Payments Pro PayPal Express Checkout Note: For PayPal Standard, 2CO, and Payza/AlertPay you will need to perform refunds from their website. They don't have a refund method that DPD can hook into to perform the refund from our interface. To do a full or partial refund is easy: 1. Log in to your DPD account 2. Go to Purchases in the left menu 3. Find the purchase you want to refund and click it's purchase ID to open the purchase page 4. Go to the Transaction Log portion of the page and for...

We came across an interesting article today titled The Coupon Code is a Slap In the Face that was decidedly anti-coupon code. From the article: You want to pay for this product or service. You were prepared to pay the advertised price; now you know there is (or has been) a magical passcode that could get you a lower price. You fire up Google, and search: “product name, coupon code.” You get pages of results: mostly garbage, some scams, and a few legitimate coupon sites. Unfortunately, the codes listed on those sites are a year old: you missed your chance.Why do web apps and retailers do this to their paying customers? At the moment you’re actually ready to buy something you get a slap in the face: ”You’re paying full price, but if you had our magic code you wouldn’t have to.” We're Not Anti-Coupon if Thats What You're In...

Today we've released a minor update for DPD that addresses a few issues: Dashboard Speed Improvements We've changed the way we calculate, cache, and display the MTD, YTD, and lifetime stats in an effort to improve the load speed on the Dashboard. We are aware it was very slow for some vendors, so we're doing our best to improve performance everyone. If you had a slow dashboard before please let us know in the comments below or in a support ticket if the situation has improved, is worse, etc! Customer Requests / Improvements: We now record billing address country for all processors that provide it. You can get this data by exporting your Purchases lookup to CSV. PDF watermarking now supports custom fields. For more information, see the PDF Stamping / Buyer Tracking KB entry. Made a small change to the affiliate system to display 0 stats for months with...

Hey! This is Jason from DPD. If you've ever done a support ticket with us more than likely we've exchanged emails as I tend to do most of the support related functions around here. I have hesitated to write this post for quite some time because I don't want to offend vendors who contact us for support, and I worry that my tone or manner may come across as "angry support guy" when my intent is to help vendors get the support they need quickly. So, with that in mind, please read on! Below are some tips to get better, more timely support from DPD. If you have a DPD account, please log in before sending us a support request Our support system will accept inquires from people who aren't logged in to DPD. This is so we can take pre-sale questions from people who are asking about DPD before...