DPD Blog

Vendors can now import customers for product stores. This is handy for when you have buyers through another marketplace who you want to track and send product updates to through DPD, or buyers who purchased through another shopping cart before you made the switch to DPD. You can only create a purchase for a single item with the import customer feature, but you can create as many single item purchases as you need for any given customer if you need records for multiple item purchases. Once a buyer is imported you can use all DPD features such as the Send Product Update and Customer Newsletter features to communicate with your buyers. Please note: The import buyer feature is not available for DPD free trials. This is to prevent spammers from creating DPD free accounts and importing email addresses to send spam using our email features. The import buyer feature uses...

In today's update we've released two new features and a tweak to our new Custom Fields feature related to free checkouts. Edit Purchase Customer Info You can now edit a purchase and change the name and email associated with that purchase. If the customer email that you're changing the purchase to exists in your account already, we'll automatically merge them. If they don't, we'll create a new customer record. Additionally, for tangible orders you can edit the shipping address for the order. Of course, this only applies to orders with tangible goods and not downloadable orders. This, along with the existing ability to change a customer record, should allow you to resolve any issues where a customer changes their email, typo's their info, etc. Set Default Payment Method Most vendors allow for checkout through multiple methods, for example Stripe and PayPal. If you prefer to mark one processor as the...

This week's update deals mainly with updates and improvements to the admin interface for vendors. Admin Interface Update We add a lot of features to DPD at a rapid pace. As a result, sometimes our admin interface gets a bit cluttered, has mis-matched form styles, and other inconsistencies that drive us nuts and make it harder to use for you guys. We've converted all the forms and UI elements to use the excellent Bootstrap CSS library and Less. You'll find that all the forms, buttons, page headers, and other elements have a more consistent appearance. It's also less complicated than our old form styling, so we'll be able to add features easier in the future. That's good for everybody! Delivery Page Tweaks We removed the "Thank you for your order !" line on the delivery page. People wanted to customize it, remove it, and everything else, so we opted to...

Every author, writer or content creator has the opportunity to directly interact with the target audience today. In the past, it’s been necessary to write something and submit it to publishing companies and hopefully catch a break at some point on the way to becoming a famous or at least a somewhat successful writer. Doing the actual writing is a process in itself, but the end of the writing and editing process is only the middle of the journey. Today, the writer has a few more duties to take on in order to become successful. Here are three things writers need to successfully launch an e-book. 1. An Interested Audience You might think this is a bit backward in concept. After all, aren’t you supposed to do the writing and then the audience will form around the book? That’s true, but only to a point. In the past, the publisher...

Today we've released a minor improvement update for DPD that tweaks existing features and adds a new weekly sales summary email. Weekly Sales Summary Each vendor using DPD will now receive a weekly sales summary email every Monday morning that includes a summary of all sales (and DPD service updates) from the past week. Vendors can disable the summary email in their profile by going Account > Profile in the top menu bar. If you're currently getting the per-sale notification emails from DPD and think you're geting too many but still want to stay on top of sales then the weekly sales report might be right up your alley! As with all new features, we're looking for feedback on the sales report emails. We've already received some very good feedback and we'll continue to gather more, then make updates based on what vendors want to see. Send us a ticket...

We often get asked as a pre-signup question for DPD if our system will help vendors fight chargebacks and disputes from buyers. Usually vendors have been burned in the past by unscrupulous buyers downloading their product and then doing a chargeback, leaving the vendor out of luck. We deliver terabytes of downloads like games, music, video, graphics, and ebooks for thousands of vendors, so we're in a pretty good position to spill the beans on this one. They want to know if anything can prevent chargebacks for digital orders. The short answer? No. Why You're Going to Lose A Chargeback PayPal PayPal has built their business on security and safety for buyers. This makes them nearly 100% biased toward siding with buyers when it comes to chargebacks and disputes. This is not the court system where vendors are innocent until proven guilty. In every case we have ever heard about...

Today we've released an often requested feature- custom fields for the DPD cart and checkout. Vendors can now create required or optional custom fields for the cart complete with field type (text, checkbox, select, radio, textarea), label, and description. To see an example of custom fields, add the DPD demo product below: Demo Cart Product: $5.99 Example showing custom required and optional fields The contents of custom fields are displayed with the purchase record in the DPD admin. We'll soon be adding the ability to populate custom fields with input from your website, and send the custom fields via the DPD IPN system to your own scripts and programs. Just like everything else in DPD, creating a custom field is easy with no coding required. Simply go to Custom Fields in the left menu for the store you'd like to add the fields to checkout, click the "Add New Custom...

In this update we're releasing an improvement to PDF stamping and a number of small features and requests designed to save you (and us!) time by giving you the ability to do some new things yourself, without contacting us and waiting for a response. PDF Stamping Page Range PDF stamping now has the ability to specify a start page and end page for the stamp. This is for when you have a pretty cover that you don't want stamped, but want to stamp every other page. Or when you only want to stamp page 37. Or 23-42. You get the picture! To set a page range to stamp, simply enter the start and end pages. Page numbering starts at 1. Leave the end value blank to stamp all pages until end of document, or specify a start and end range stamp only a few pages in the middle. Change Your...

Stripe is by far the easiest credit card processor to get set up with but until today it's only been available for US merchants. Today Stripe added Canada to their list of supported countries Starting today, Stripe is publicly available for use by any individual or business based in Canada. It’s the exact same Stripe that we offer in the US: instant approval, all major card types accepted, the ability to accept payments from anyone in any country, and simple, flat pricing, without monthly fees. They also restated their goal to support businesses and individuals anywhere in the world, which we think is just awesome. You can read more on the Stripe blog: Stripe in Canada!

DPD now supports Sage Pay Direct (formerly Protix), one of the most popular payment processors in the UK. DPD has implimented the Sage Pay Direct method to accept all supported credit cards directly from your DPD cart and checkout. Supported Cards Include: Visa MasterCard Delta Solo Maestro Visa Electron American Express Diner's Club JCB Laser Debit Cards In short, DPD supports all card types supported by Sage Pay Direct. Sage Pay Direct Checkout Flow Sage Pay Direct means your customers check out directly in your DPD cart without going to a hosted checkout flow. It also means you can choose to offer PayPal, 2CO, or any other alternate payment method in addition to direct credit card checkout. Based on the card type entered by your buyers, additional fields (such as the issue date for Maestro cards) will be shown when needed. Using Sage Pay Direct with DPD Adding Sage Pay...