DPD Blog

Effective immediately the newsletter feature is removed from DPD. We added the ability for vendors to send newsletters to their customers several months ago because we thought it would be a swell feature for stores just starting out. Then we added the ability import customers, which made it SUPER EASY to use DPD to import an unlimited number of people and send bulk spam for the low, low price of $10/mo. When you send spam through DPD our SMTP (outgoing mail) provider blacklists your domain. That means all the mail that DPD sends on behalf of you–including product activation emails to your customers, product updates, ship notifications for tangible goods–are also blacklisted and will not be sent. When this happens we have no choice but to terminate your account because we can no longer provide the service for which you pay for. Recently we've had to close a number of...

This week's DPD update brings an often requested feature and a number of performance improvements and small tweaks. Refunds from inside DPD Vendors can now process full or partial refunds for credit card and PayPal Express Checkout transactions directly from the purchase page in DPD. DPD supports refunds for the following processors: Stripe Authorize.net SagePay PayPal Website Payments Pro PayPal Express Checkout Note: For PayPal Standard, 2CO, and Payza/AlertPay you will need to perform refunds from their website. They don't have a refund method that DPD can hook into to perform the refund from our interface. To do a full or partial refund is easy: 1. Log in to your DPD account 2. Go to Purchases in the left menu 3. Find the purchase you want to refund and click it's purchase ID to open the purchase page 4. Go to the Transaction Log portion of the page and for...

We came across an interesting article today titled The Coupon Code is a Slap In the Face that was decidedly anti-coupon code. From the article: You want to pay for this product or service. You were prepared to pay the advertised price; now you know there is (or has been) a magical passcode that could get you a lower price. You fire up Google, and search: “product name, coupon code.” You get pages of results: mostly garbage, some scams, and a few legitimate coupon sites. Unfortunately, the codes listed on those sites are a year old: you missed your chance.Why do web apps and retailers do this to their paying customers? At the moment you’re actually ready to buy something you get a slap in the face: ”You’re paying full price, but if you had our magic code you wouldn’t have to.” We're Not Anti-Coupon if Thats What You're In...

Today we've released a minor update for DPD that addresses a few issues: Dashboard Speed Improvements We've changed the way we calculate, cache, and display the MTD, YTD, and lifetime stats in an effort to improve the load speed on the Dashboard. We are aware it was very slow for some vendors, so we're doing our best to improve performance everyone. If you had a slow dashboard before please let us know in the comments below or in a support ticket if the situation has improved, is worse, etc! Customer Requests / Improvements: We now record billing address country for all processors that provide it. You can get this data by exporting your Purchases lookup to CSV. PDF watermarking now supports custom fields. For more information, see the PDF Stamping / Buyer Tracking KB entry. Made a small change to the affiliate system to display 0 stats for months with...

Hey! This is Jason from DPD. If you've ever done a support ticket with us more than likely we've exchanged emails as I tend to do most of the support related functions around here. I have hesitated to write this post for quite some time because I don't want to offend vendors who contact us for support, and I worry that my tone or manner may come across as "angry support guy" when my intent is to help vendors get the support they need quickly. So, with that in mind, please read on! Below are some tips to get better, more timely support from DPD. If you have a DPD account, please log in before sending us a support request Our support system will accept inquires from people who aren't logged in to DPD. This is so we can take pre-sale questions from people who are asking about DPD before...

Fulfillment based product delivery is the future of DPD and what we will be migrating all stores and products to over the next 30 days. What are Fulfillments? Previously with DPD you picked a product type (download, key, service, tangible, etc.) and were locked to just that product type. With fulfillments, you'll just select if a product is digital (no physical delivery) or tangible and then you can add as many fulfillment methods to the product as you like. This makes it possible to create products with multiple files, products with multiple files and a product key, a product with multiple files, a key, and delivery text (like service products), or any combination of the above. So what does this mean for me?! Well, thats a good question! Here are the big improvements for vendors with fulfillments: You no longer need to use a combo and multiple product slots to...

Today's update brings a often requested feature enhancement and fixes a couple minor bugs uncovered by vendors. Bulk Coupon Creation Previously we've had vendors who wanted us to create many single use coupons to give away as promotional items, in exchange for payment in offline settings like conferences, etc. We've always been happy to create these manually, but it was a time consuming process that required a developer to manually insert them in to the database, making the vendor wait. Well, no longer. Vendors can now create multiple coupon codes with the same settings by inserting multiple codes, one per line, in the coupon creation form. Once you submit your multiple codes, we'll show you a confirm page for you to double check and make sure that everything looks ok before they're actually created. Bulk coupon codes are useful for a number of different scenarios- Offline sales at conferences or...

Today we released an update that has many user-requested tweaks and fixes. Some of the items listed below were patched out between full updates and are included here for reference. Product Site Improvements: Added purchase ID to affiliate emails Added MXN currency Fixed a bug with theme previews and theme colors Addressed a bug with sale limits on the cart Fixed a small bug with form errors on the newsletter page Updated German translations Changed Sagepay test mode from "Simulator" to "Test" Clarified "issue number" error on sagepay Maestro checkout Allow configuring submit order button label on theme. Enable twig processing on theme parameters Fixed a bug with shipping zones not appearing in alpha order. Updated invoice themes to include custom fields Fixed a rare bug when creating bundles CHF currency displays as CHF instead of SwF Fixed a bug that affected some multi-product chooser deployments Fixed a typo on...

Keycode products are products that deliver a product activation keycode or URL by themselves or with a download. Currently, 4% of products in DPD are keycodes. Of that 4%, we've found that a large percentage of those are used for illegal purposes, being it selling stolen software or game activation keys, links to download stolen software not hosted by our service, and more. This is against the DPD Acceptable Use Policy and we can not, as a responsible company, tolerate distribution of stolen or illegal keys with our service. For this reason, all new trial and paid accounts now have keycode products disabled by default. In addition, we are cracking down and doing an account-by-account search for illegal activity and closing those accounts without warning, as outlined in our Acceptable Use Policy. We understand that there are legitimate uses for keycode products- thats why we designed the feature! It is...

In This Release Product Delivery Message We have added the product delivery message feature from service products to all products. You can add a message when creating or editing any product. This feature is great for giving your customers a link to a support forum, a phone number, or simply a message telling them "thank you." In addition we have given an option to expire the delivery message when the download limit has been reached. Require Retyping Email on Checkout You can now require that your customers enter their email twice for free and paid checkouts. This can cut down on deliveries to invalid email addresses. If you would like to enable this feature, click on Preferences in the left menu and enable the Require Email Retype on Checkout Auto-return for Add to Cart Links If you would like to bring your customers back to your site immediately after adding...