Category: DPD Updates

New Feature: Marketing Opt-In for GDPR Compliance

  • Jason@DPD
  • May 24, 2018
  • 5 Comments

This post has been updated on May 31 to address vendor feedback changes.

In addition to our previous policy changes for GDPR, this morning we’ve released a new “marketing opt-in” feature that displays a checkbox on the cart during checkout. If checkout is completed with this box unchecked, your buyer will not be sent to marketing integrations configured on your store.

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Outlook.com’s Silly New Inbox and Customer Emails

  • Jason@DPD
  • February 16, 2018
  • 3 Comments

Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren’t getting their emails.

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DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!

  • Jason@DPD
  • January 17, 2018
  • 5 Comments

In our previous update we introduced Device Based Activation as an upgrade to our old attempt based system, which created customer service issues for some vendors having to reactivate download links for customers.

We’ve had varying feedback from the thousands of vendors using our platform- everything from “thank you I’m so tired of reactivating customers” to “ugh this won’t work because I relied on the old system’s behavior in my sales strategy.” There was even some “this is new and I don’t like anything new I hate you now!” sprinkled in, much like we get with most updates.
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DPD Update: New Device Based download authorization… No more Reactivations!

  • Jason@DPD
  • December 7, 2017
  • 9 Comments

Today we’ve started rolling out a change to how DPD authorizes downloads for buyers. It’s a significant change and one that will lead to massive decreases in customer support requests from your customers asking for download reactivation.

That said, new can be scary so here is a breakdown of whats changing:

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Repealing Net Neutrality rules is bad for DPD vendors and their customers. Here is why.

  • Jason@DPD
  • December 4, 2017
  • No Comments

DPD vendors in the US will see a new popup when logging in to the DPD admin until Dec 14th. We’re showing this popup asking you take action to save Net Neutrality rules because it directly affects your ability to sell your downloadable content with DPD.

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We quietly made everything faster and better!

  • Jason@DPD
  • August 8, 2017
  • 3 Comments

Harder, Better, Faster, Stronger

Over the past few months we’ve been working on setting up a new environment for DPD to run on that will be scalable, handle bursts in usage better using magical load balancers, be more secure and resistant to attack, and deliver better database performance when people do those really big customer and purchase list searches that used to seem to take forever.

I’m happy to say we’ve completed our migration of the DPD database, admin, cart, and ftp to our new expanded Amazon Web Services environment and everything is… fast. Like, really fast. You should see a noticeably faster admin and checkout for your customers immediately!

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DPD Update: Basically like, the world’s most boring DPD update ever.

  • Jason@DPD
  • March 8, 2017
  • 8 Comments

I’m going to level with you guys: this update is pretty boring. Nothing here is of much consequence to the average user, so if you don’t like reading stereo instructions then you can probably skip this one. Its full of boring back-end bug fixes and minor changes and one fairly boring interface change. Still, I’m going to blog about it so people know we’re doing stuff behind the scenes!

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DPD Update: Manual Purchase Creation, Edit Existing Purchases, More

  • Jason@DPD
  • December 15, 2016
  • No Comments

In this update we’ve added a couple often requested features and added improvements to several areas of DPD.

Manual Purchase Creation

Vendors have asked for a way to create a purchase in DPD so that their offline sales, mail order sales, etc. can be accurately reflected in DPD and so they can send product updates to buyers who purchased through other channels. We’ve added a manual purchase creation page where you can build a purchase using existing products or a blank line item (useful for adding a service or other arbitrary charge), billing and shipping information, etc. Manual purchases will not charge the customer, but they will be reflected in your DPD sales stats and reports.

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