DPD Updates

Just a quick note to let you know about two important issues- Certificate Update Google Chrome has deprecated  trust in the Symantec certificate authority.  Because of this, we've updated our SSL certificates to prevent errors showing to Chrome users. You don't have to do anything here- it's already done.  A few vendors have written in about it and we just wanted to let everyone know that we've handled it and it will not be an issue with DPD service. Hurricane Florence DPD has offices in North Carolina and Georgia on the US east coast.   As you probably know from the news, a significant hurricane is about to plow in to the east coast, and extreme weather is expected across the region with high amounts of rainfall, flooding, and sustained high winds. First of all-  DPD and your stores and products are safe.  DPD uses redundant cloud based and physical servers in...

We've made a minor update to the new Wordpress DPD Cart Plugin that fixes "buy now" URLs when that option is selected. The update is available in your WP-Admin on the plugin page for automatic update.

Today we've added the ability to create installment payment price points for your products in DPD.    This lets you do things like "3 easy payments of $29.99" or similar when selling your products. Some Conditions to using Installment Payments: Currently, installment payments are supported using PayPal Express Checkout and Stripe. Installment payments are an optional price point on products and can be added to any existing or new product with a fixed price.  All products in DPD must be created with a fixed price first. Installment Payments can only be used with buy now buttons as processors don't support mixing installment and non-installment items in a multi-item checkout. Creating Installment Payment Price Points You add an installment price point like any other price point in DPD by going to the product detail page.   We have detailed instructions with screenshots in our KB article on creating installment payments with...

This week we've released the all-new DPD Cart plugin for Wordpress.  The DPD Cart Plugin 2.0 is available for automatic installation in the Wordpress plugin directory and adds the following features to your Wordpress site:  Adds the required DPD javascript to the blog header to power the Lightbox cart (optional) and product widgets. Adds a button to post and page visual editors to insert DPD buttons in your content. Adds a store page and individual product pages to your Wordpress site.   Installation instructions are provided in the Wordpress Plugin Directory so we won't repeat them here, but here are some important notes: Setup, Product and Price Point Visibility Once you enter your API Username and Key from your DPD Profile Page and save it the plugin will pull your list of stores from your DPD account.   You can select any store to use with your Wordpress site.  ...

Woo, a non-GDPR post! This week we released a Cross-Sell feature for products in DPD. This feature lets you offer an additional product to buyers when the add an item to the cart. Up-Sell: Replace the item they added to the cart with another item Cross-Sell: (new!) Add an item in addition to the item they added to the cart. Examples of cross-sells you might use: "Want to add this installation service for $X with the purchase of this script?" "Want to add the audio version of the book when you buy the PDF?" "Want to add these batteries when buying this battery operated toy?" Cross-sells are configured per-product just like up-sells are. You can specify the price point used, so you can use the feature to offer a special one-time discount when adding a product to the cart. For example, the regular price might be $24.95 but you can...

We've released a change to the marketing opt-in feature based on vendor feedback we've received since the feature release this week. Now when marketing opt-in is disabled DPD will function like it always has in the past and will automatically send your customer data to 3rd party integrations. If marketing opt-in is enabled, it will honor the customer's input when sending data to 3rd party integrations. To break it down and make it easy to understand: Marketing Opt-In disabled: DPD will automatically send customer data to marketing integrations just like we've always done. Marketing Opt-In enabled, customer checks the box: DPD will send customer data to marketing integrations. Marketing Opt-In enabled, customer unchecks the box: DPD will NOT send customer data to marketing integrations. It is up to each vendor to decide if their marketing practices are compliant with GDPR- we're giving you the tools to do it how you...

This post has been updated on May 31 to address vendor feedback changes. In addition to our previous policy changes for GDPR, this morning we've released a new "marketing opt-in" feature that displays a checkbox on the cart during checkout. If checkout is completed with this box unchecked, your buyer will not be sent to marketing integrations configured on your store. In the Cart The field is displayed on the DPD cart under the name and email fields: On the Purchase Log Their opt-in status is displayed on the purchase detail page and in the purchase log: Setting up the Marketing Opt-In Field on your store From today forward, in compliance with GDPR regulations that go in to force tomorrow, the Marketing Opt-In feature is enabled on all DPD stores. This is a legal requirement of GDPR. You can disable it if you wish. To change the appearance of the...

The European Union's General Data Protection Regulation (GDPR) will come into effect on May 25, 2018. This regulation changes how companies use and process the personal data of European users, including vendors outside of the EU that sell to EU buyers. DPD is working toward being compliant with this new EU law and we will be compliant by May 25, 2018. What has DPD already done to comply with the GDPR? Appointed a Data Protection Officer to oversee our data protection program. Added a Data Processing Addendum to our Terms and Conditions of Service, as required by Article 28 of the GDPR. Implemented a Data Protection Impact Assessment process, as required by Articles 35 and 91 of the GDPR. Reviewed our contractual arrangements with sub-processors to ensure that they are required to protect personal data. Conducted GDPR-focused training to key teams and personnel. We have updated our Privacy Policy and...

Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren't getting their emails. The new Focused inbox is specifically designed to hide transactional emails and newsletters from view in the Other tab. All emails generated by DPD and every other shopping cart on earth are by definition transactional emails, so our emails are being delivered to the Other tab of the inbox. Because this feature is new, Outlook.com (and Hotmail, Live, whatever that uses Microsoft webmail) users have not yet learned that they need to look in their Other tab for transactional emails. This is leading customers to complain to vendors that they did not get their download links or can't find their order emails. DPD emails...

In our previous update we introduced Device Based Activation as an upgrade to our old attempt based system, which created customer service issues for some vendors having to reactivate download links for customers. We've had varying feedback from the thousands of vendors using our platform- everything from "thank you I'm so tired of reactivating customers" to "ugh this won't work because I relied on the old system's behavior in my sales strategy." There was even some "this is new and I don't like anything new I hate you now!" sprinkled in, much like we get with most updates. First I want to explain our reasoning for the change, and what we're doing to accommodate those vendors who do special things with delivery. Why Device Based Activation anyway? The #1 complaint we get in support and on twitter is that vendors are tired of reactivating old download links. We get it-...