- September 13, 2018
- 1 Comment
Just a quick note to let you know about two important issues-
Google Chrome has deprecated trust in the Symantec certificate authority. Because of this, we’ve updated our SSL certificates to prevent errors showing to Chrome users.
You don’t have to do anything here- it’s already done. A few vendors have written in about it and we just wanted to let everyone know that we’ve handled it and it will not be an issue with DPD service.
DPD has offices in North Carolina and Georgia on the US east coast. As you probably know from the news, a significant hurricane is about to plow in to the east coast, and extreme weather is expected across the region with high amounts of rainfall, flooding, and sustained high winds.
First of all- DPD and your stores and products are safe. DPD uses redundant cloud based and physical servers in industry leading data centers and there is no chance they’ll get flooded in a basement somewhere, so rest easy 🙂
That said, our support and development teams are in these states. Due to the impending hurricane and weather events outside of our control (power loss, internet loss, cell phone networks down or overloaded, etc.) our support staff may be unable to respond to support requests or be available for live chat during the weather event. If you send in a support request once the storm hits Friday there may be a longer than usual delay to get a response.
Please know that we’ll respond to all requests as soon as we can! Thank you in advance for working with us during the storm!
- June 20, 2018
- No Comments
We’ve made a minor update to the new WordPress DPD Cart Plugin that fixes “buy now” URLs when that option is selected.
The update is available in your WP-Admin on the plugin page for automatic update.
Continue reading Minor WP Plugin Update: Fixed Buy Now URLs
- June 19, 2018
- No Comments
Today we’ve added the ability to create installment payment price points for your products in DPD. This lets you do things like “3 easy payments of $29.99” or similar when selling your products.
Some Conditions to using Installment Payments:
- Currently, installment payments are supported using PayPal Express Checkout and Stripe.
- Installment payments are an optional price point on products and can be added to any existing or new product with a fixed price. All products in DPD must be created with a fixed price first.
- Installment Payments can only be used with buy now buttons as processors don’t support mixing installment and non-installment items in a multi-item checkout.
Continue reading New Feature: Installment Payments for Products
- June 14, 2018
- 2 Comments
This week we’ve released the all-new DPD Cart plugin for WordPress. The DPD Cart Plugin 2.0 is available for automatic installation in the WordPress plugin directory and adds the following features to your WordPress site:
- Adds a button to post and page visual editors to insert DPD buttons in your content.
- Adds a store page and individual product pages to your WordPress site.
Continue reading The All-New DPD Cart Plugin for WordPress
- June 6, 2018
- No Comments
Woo, a non-GDPR post!
This week we released a Cross-Sell feature for products in DPD. This feature lets you offer an additional product to buyers when the add an item to the cart.
Up-Sell: Replace the item they added to the cart with another item
Cross-Sell: (new!) Add an item in addition to the item they added to the cart.
Continue reading Added Cross-Sales and various bug fixes.
- May 31, 2018
- No Comments
We’ve released a change to the marketing opt-in feature based on vendor feedback we’ve received since the feature release this week.
Now when marketing opt-in is disabled DPD will function like it always has in the past and will automatically send your customer data to 3rd party integrations. If marketing opt-in is enabled, it will honor the customer’s input when sending data to 3rd party integrations.
To break it down and make it easy to understand:
- Marketing Opt-In disabled: DPD will automatically send customer data to marketing integrations just like we’ve always done.
- Marketing Opt-In enabled, customer checks the box: DPD will send customer data to marketing integrations.
- Marketing Opt-In enabled, customer unchecks the box: DPD will NOT send customer data to marketing integrations.
It is up to each vendor to decide if their marketing practices are compliant with GDPR- we’re giving you the tools to do it how you like.
- May 24, 2018
- 5 Comments
This post has been updated on May 31 to address vendor feedback changes.
In addition to our previous policy changes for GDPR, this morning we’ve released a new “marketing opt-in” feature that displays a checkbox on the cart during checkout. If checkout is completed with this box unchecked, your buyer will not be sent to marketing integrations configured on your store.
Continue reading New Feature: Marketing Opt-In for GDPR Compliance
- May 1, 2018
- 2 Comments
The European Union’s General Data Protection Regulation (GDPR) will come into effect on May 25, 2018. This regulation changes how companies use and process the personal data of European users, including vendors outside of the EU that sell to EU buyers.
Continue reading GDPR Compliance Information for DPD
- February 16, 2018
- 3 Comments
Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren’t getting their emails.
Continue reading Outlook.com’s Silly New Inbox and Customer Emails
- January 17, 2018
- 5 Comments
In our previous update we introduced Device Based Activation as an upgrade to our old attempt based system, which created customer service issues for some vendors having to reactivate download links for customers.
We’ve had varying feedback from the thousands of vendors using our platform- everything from “thank you I’m so tired of reactivating customers” to “ugh this won’t work because I relied on the old system’s behavior in my sales strategy.” There was even some “this is new and I don’t like anything new I hate you now!” sprinkled in, much like we get with most updates.
Continue reading DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!