- May 31, 2018
- No Comments
We’ve released a change to the marketing opt-in feature based on vendor feedback we’ve received since the feature release this week.
Now when marketing opt-in is disabled DPD will function like it always has in the past and will automatically send your customer data to 3rd party integrations. If marketing opt-in is enabled, it will honor the customer’s input when sending data to 3rd party integrations.
To break it down and make it easy to understand:
- Marketing Opt-In disabled: DPD will automatically send customer data to marketing integrations just like we’ve always done.
- Marketing Opt-In enabled, customer checks the box: DPD will send customer data to marketing integrations.
- Marketing Opt-In enabled, customer unchecks the box: DPD will NOT send customer data to marketing integrations.
It is up to each vendor to decide if their marketing practices are compliant with GDPR- we’re giving you the tools to do it how you like.
- May 24, 2018
- 5 Comments
This post has been updated on May 31 to address vendor feedback changes.
In addition to our previous policy changes for GDPR, this morning we’ve released a new “marketing opt-in” feature that displays a checkbox on the cart during checkout. If checkout is completed with this box unchecked, your buyer will not be sent to marketing integrations configured on your store.
Continue reading New Feature: Marketing Opt-In for GDPR Compliance
- May 1, 2018
- 2 Comments
The European Union’s General Data Protection Regulation (GDPR) will come into effect on May 25, 2018. This regulation changes how companies use and process the personal data of European users, including vendors outside of the EU that sell to EU buyers.
Continue reading GDPR Compliance Information for DPD
- February 16, 2018
- 2 Comments
Outlook.com, which is the online inbox for hotmail, msn, live, and outlook.com email addresses, has changed their inbox view to show two tabs– Focused and Other. They call this feature Focused Inbox and its creating issues for lots customers who think they aren’t getting their emails.
Continue reading Outlook.com’s Silly New Inbox and Customer Emails
- January 17, 2018
- 5 Comments
In our previous update we introduced Device Based Activation as an upgrade to our old attempt based system, which created customer service issues for some vendors having to reactivate download links for customers.
We’ve had varying feedback from the thousands of vendors using our platform- everything from “thank you I’m so tired of reactivating customers” to “ugh this won’t work because I relied on the old system’s behavior in my sales strategy.” There was even some “this is new and I don’t like anything new I hate you now!” sprinkled in, much like we get with most updates.
Continue reading DPD Update: Updates to Device Based Activation based on vendor feedback- we’re listening!
- December 7, 2017
- 9 Comments
Today we’ve started rolling out a change to how DPD authorizes downloads for buyers. It’s a significant change and one that will lead to massive decreases in customer support requests from your customers asking for download reactivation.
That said, new can be scary so here is a breakdown of whats changing:
Continue reading DPD Update: New Device Based download authorization… No more Reactivations!
- December 4, 2017
- No Comments
DPD vendors in the US will see a new popup when logging in to the DPD admin until Dec 14th. We’re showing this popup asking you take action to save Net Neutrality rules because it directly affects your ability to sell your downloadable content with DPD.
Continue reading Repealing Net Neutrality rules is bad for DPD vendors and their customers. Here is why.
- August 8, 2017
- 3 Comments
Harder, Better, Faster, Stronger
Over the past few months we’ve been working on setting up a new environment for DPD to run on that will be scalable, handle bursts in usage better using magical load balancers, be more secure and resistant to attack, and deliver better database performance when people do those really big customer and purchase list searches that used to seem to take forever.
I’m happy to say we’ve completed our migration of the DPD database, admin, cart, and ftp to our new expanded Amazon Web Services environment and everything is… fast. Like, really fast. You should see a noticeably faster admin and checkout for your customers immediately!
Continue reading We quietly made everything faster and better!
- April 24, 2017
- No Comments
On Wednesday, 26 April, 2017 at 9PM Eastern (Check time in your time zone) we will be performing a database migration on DPD that will lead to improved performance for all vendors and buyers.
Continue reading Scheduled Maintenance Event: Database Migration / Upgrade – 26 April, 2017
- March 8, 2017
- 8 Comments
I’m going to level with you guys: this update is pretty boring. Nothing here is of much consequence to the average user, so if you don’t like reading stereo instructions then you can probably skip this one. Its full of boring back-end bug fixes and minor changes and one fairly boring interface change. Still, I’m going to blog about it so people know we’re doing stuff behind the scenes!
Continue reading DPD Update: Basically like, the world’s most boring DPD update ever.