Fulfillment based product delivery is the future of DPD and what we will be migrating all stores and products to over the next 30 days.

What are Fulfillments?

Previously with DPD you picked a product type (download, key, service, tangible, etc.) and were locked to just that product type. With fulfillments, you’ll just select if a product is digital (no physical delivery) or tangible and then you can add as many fulfillment methods to the product as you like. This makes it possible to create products with multiple files, products with multiple files and a product key, a product with multiple files, a key, and delivery text (like service products), or any combination of the above.

So what does this mean for me?!

Well, thats a good question! Here are the big improvements for vendors with fulfillments:

• You no longer need to use a combo and multiple product slots to deliver multiple files.
• You no longer need to zip multiple files to deliver them all as one product. Of course, you still can if you want to!
• When delivering multiple PDFs you can now stamp them all independently with different stamps. DPD will automatically display stamping options when you upload a PDF file
• You can sell products, delivery page text, and keys all in the same product
• When selling multiple MP3 files in the same product you can create preview players for each file

How do I get it?

Everyone will be upgraded to fulfillments over the next 30 days. All existing stores will be converted to fulfillment stores and have all the benefits of the new system applied to their existing products.

If you want to test or use fulfillments now you can create a new store. All new stores are already fulfillment enabled so go nuts!

We’ll be converting existing stores just as soon as we can. We’re going to do them in batches and review the conversions to make sure there are no issues so it will take us a bit, but it’s going to happen!

How does it work?

Instead of picking Download, Key, or service when creating a product you’ll now be presented with a simple choice:

Digital Product Type:

Allows you to deliver any combination of files (including multiple files), a product key, or delivery text (for instructions, a link to a support area, etc. only shown to paid customers) on the completion of a purchase

Tangible Product Type:

For selling physical goods that will be delivered. These collect shipping charges, have a place for you to put the tracking number to send to the customer after the sale, etc.

Bundle / Combo:

Products made up of other products, for example- MP3 Albums made up of other tracks that you also sell individually, value packs of multiple articles or books that you also sell individually, a digital version + tangible version combo, etc.

After you pick your product you’ll set the name, price, SKU, description, etc. as you always would:

And then you’ll be sent to the Manage Fulfillment Methods page where you can add any combination of the digital delivery methods:

You can add a key, delivery message, and as many files as you like, and you can drag and drop the fulfillment methods to reorder their display on the delivery page:

When the product is purchased, the delivery page will list each individual file, key, or text block as you have ordered it on your fulfillment list.

For file types that have specific options (MP3s, PDFs) those options are available per-file, so you can now create multiple mp3 previews (one for each file instead of one per product) and stamp each PDF in the product with different settings if desired.

You can also edit or add fulfillment methods to an existing product by going to the product’s details page from the DPD product list.

Product updates work as you would expect too- if you update a file or add a new file to a product, we’ll send the updated/new file(s) to your customers when you send a product update.

The Future

Fulfillments are a major architecture change with how DPD delivers products to your customers. They are an important first step toward many advanced features that we’re planning on adding and will now be possible due to this change.

Stay tuned for future updates!

Today’s update brings a often requested feature enhancement and fixes a couple minor bugs uncovered by vendors.

Bulk Coupon Creation

Previously we’ve had vendors who wanted us to create many single use coupons to give away as promotional items, in exchange for payment in offline settings like conferences, etc. We’ve always been happy to create these manually, but it was a time consuming process that required a developer to manually insert them in to the database, making the vendor wait.

Well, no longer. Vendors can now create multiple coupon codes with the same settings by inserting multiple codes, one per line, in the coupon creation form.

Once you submit your multiple codes, we’ll show you a confirm page for you to double check and make sure that everything looks ok before they’re actually created.

Bulk coupon codes are useful for a number of different scenarios- Offline sales at conferences or in person, promotional giveaways, email and physical mail promotions, etc.

Tip: If you need random codes generated for your coupons try Random Code Generator

Other Changes and Bug Fixes in this Update:

• Added coupon to Sales Notification
• Added merge vars for subscription information on invoice
• Sped up best seller query on dashboard to address load speed issues
• Fixed text display showing raw HTML on affiliate TOS
• Fixed Short description label for combo create (used to just say “Description” which was inconsistent with product creation)

Today we released an update that has many user-requested tweaks and fixes. Some of the items listed below were patched out between full updates and are included here for reference.

Product Site Improvements:

• Added purchase ID to affiliate emails
• Added MXN currency
• Fixed a bug with theme previews and theme colors
• Addressed a bug with sale limits on the cart
• Fixed a small bug with form errors on the newsletter page
• Updated German translations
• Changed Sagepay test mode from “Simulator” to “Test”
• Clarified “issue number” error on sagepay Maestro checkout
• Allow configuring submit order button label on theme.
• Enable twig processing on theme parameters
• Fixed a bug with shipping zones not appearing in alpha order.
• Updated invoice themes to include custom fields
• Fixed a rare bug when creating bundles
• CHF currency displays as CHF instead of SwF
• Fixed a bug that affected some multi-product chooser deployments
• Fixed a typo on shipping option selection in the cart
• Added invoice merge vars to email templates
• Made the affilite program TOS rich text
• better error messages on user/programsignup
• display last update time for stats on dashboard.
• Require captcha for trial vendors sending free downloads (to prevent automated spamming).
• Newsletter Queue Improvements and better send time estimation

We’re currently working on several large projects for DPD including fulfillment based product delivery that will include multiple files / keys / text per product, and more.

Keycode products are products that deliver a product activation keycode or URL by themselves or with a download.

Currently, 4% of products in DPD are keycodes. Of that 4%, we’ve found that a large percentage of those are used for illegal purposes, being it selling stolen software or game activation keys, links to download stolen software not hosted by our service, and more.

This is against the DPD Acceptable Use Policy and we can not, as a responsible company, tolerate distribution of stolen or illegal keys with our service.

For this reason, all new trial and paid accounts now have keycode products disabled by default. In addition, we are cracking down and doing an account-by-account search for illegal activity and closing those accounts without warning, as outlined in our Acceptable Use Policy.

We understand that there are legitimate uses for keycode products- thats why we designed the feature! It is not our intention to penalize vendors who have legitimate uses for keycode products, and vendors who are currently selling legal keycodes are not affected by this change.

[box]If you would like to sell keycodes for software that you developed, or other legitimate, legal uses please contact us with your site address, legal business name and contact info, and the software you’ll be selling and we’ll manually review and approve you to create keycode products.[/box]

In This Release

Product Delivery Message

We have added the product delivery message feature from service products to all products. You can add a message when creating or editing any product. This feature is great for giving your customers a link to a support forum, a phone number, or simply a message telling them “thank you.”

In addition we have given an option to expire the delivery message when the download limit has been reached.

Require Retyping Email on Checkout

You can now require that your customers enter their email twice for free and paid checkouts. This can cut down on deliveries to invalid email addresses. If you would like to enable this feature, click on Preferences in the left menu and enable the Require Email Retype on Checkout

Auto-return for Add to Cart Links

If you would like to bring your customers back to your site immediately after adding the product to the cart, check the Auto-return to continue shopping URL option in the button creator. For your existing links simply add in the &return=1 parameter to your links. A continue shopping URL is required to enable auto-return.

Other Improvements and Bug Fixes

• Fixed custom product price names not showing on the product chooser
• Fixed 2co delivery page redirect for Internet Explorer users
• Added guards to prevent double submitting the customerinfo form for free checkouts
• Allow multiple email integrations to be created
• Fixed quantity parameter in BBCode instant checkout generator
• Added pagination to coupon list
• Fixed custom product price names not being used on v2 carts in some cases
• Fixed import customer feature not importing the last line of the CSV file
• Added customer filter for whether or not they have opted out of newsletters

In this update we’ve released two major feature improvements:

Custom Field Improvements: External / Hidden Custom Fields and IPN / API passthrough

Vendors can now create hidden “external” custom fields in DPD and pass data to these fields through their add-to-cart URLs. The data will be stored with the transaction, and vendors can now get custom field data from both the DPD IPN System and the new DPD Cart API.

Adding custom field data to your add-to-cart URLs is as easy as appending a “custom_1=foo” to the end of the URL. This feature will solve a lot of advanced integration requests for vendors such as passing referral or ad source codes to DPD to include with the purchase, or passing landing page versions or sales page A/B testing info to DPD for later analysis.

An example of how to include this data in a DPD add-to-cart URL is available in our Cart Custom Fields knowledgebase entry.

For more information in our KB:

• Cart Custom Fields
• DPD IPN System
• DPD Cart API Information

Content Subscription Dunning Settings

DPD now gives vendors control over their dunning settings for handling failed subscription payments made through Stripe. Vendors can set the number of retry attempts and the number of days between retries when a credit card payment fails using the new Dunning option in the left menu for subscription stores. Once the failed payment attempts have been exhausted subscriber content access will be terminated.

Vendors can disable dunning by setting rebill attempts to 0 in their dunning settings. This will terminate access to subscription content without warning on the first failed payment and is probably a pretty bad idea, but the option is there!

DPD will automatically send a failed payment email when one occurs. This email contains a link for the subscriber to log in to the subscription area and update their credit card info. Vendors can edit this email along with all other subscription emails (or product store emails for that matter) by going to Email Templates in the left menu after logging in to DPD.

Automatic Virus Notifications

DPD regularly scans our servers and all uploaded products for viruses, trojans, and other malware. We do this for a number of reasons- PCI compliance, to protect our service’s reputation for delivering safe products, and to not be a vector for malicious users to deliver malware.

Previously, we’ve had to manually email vendors when we find a virus and tell them to clean their files up. As DPD has grown, this became a major pain to follow up with! Now, we’ll automatically send a notification when we detect an infected upload and automatically take action if the vendor does not upload a clean file.

If you get an infected file notification, take action! We can not allow distribution of infected files through our service under any circumstance.

This is nothing personal against the vendor! We do this to protect your customers, your business reputation, and DPD’s reputation as a safe and secure file delivery system.

Today we’ve released our first public API for getting data out of DPD. The DPD cart API is intended for programmers who want to integrate 3rd party systems with DPD.

The DPD API is a read-only window into your DPD account. It gives you access to storefronts, products, purchases, and subscriber data. The API does not support modifying any data at this time.

Along with the API we’ve released reference documentation and a sample PHP Library to get you started.

DPD API Information:

• API Reference
• PHP Library
• More Information

Let us know if you have any feedback for the API. It’s a new feature and a work in progress so we welcome your input!

Other Fixes and Improvements in this update:

• Added required option for custom field checkboxes
• Updated support tab to include knowledgebase search
• Fixed a problem with creating bundle purchases using the customer import feature
• Fixed a problem that caused duplicating products to not duplicate the product image

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